OnsiteSupportEngineer

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation. As a Support Engineer at Endava you will provide technical assistance, addressing hardware and software issues, network problems, and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems, perform maintenance tasks, and offer personalized IT support to enhance the client's overall operational efficiency. Responsibilities: * Help group IT support teams in maintaining Endava IT infrastructure * Provide onsite and remote desktop support for employees using Endava IT assets and systems * IT hardware asset management * Update internal documentation and procedures * Offer technical expertise for non-technical staff * Respond to high priority issues in a timely manner to assure business continuity * Out of business hours on-call for high priority issues * Maintain Access Control and CCTV systems * Provide IT support for conferencing equipment, collaboration rooms and printing services ## Qualifications * Experience in Windows 10 and MacOS (installation, operation and troubleshooting) * Imaging and deploying Windows equipment using various tools including SCCM and Intune * Hardware support: Various Windows and Apple devices * Acti