Endava
Information Technology And Services
OnsiteSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Onsite Support Engineer at Endava. Skills: Onsite Support, Hardware Support, Software Support, Troubleshooting. Maintain IT infrastructure. Provide desktop support”
What You'll Achieve.
Enhance client's operational efficiency
Industry & Context.
Troubleshoot technical problems
On-call for high priority issues, Out of business hours on-call
What They're Looking For.
Must Have
Windows 10, MacOS, Imaging, Deploying Windows equipment, Hardware support, Active Directory, Azure Active Directory, Networking concepts, Microsoft Office 365 administration, Video conferencing, Printing support, Patch management, Asset management, Data center equipment physical maintenance, ITIL awareness, ITSM tools, Customer service, Interpersonal skills, English communication skills, IT hardware, Security audits, Access Control systems, CCTV systems
Nice to Have
PowerShell scripting
What You'll Do.
Maintain IT infrastructure
Provide desktop support
Manage IT hardware assets
Offer technical expertise
Respond to high priority issues
Maintain Access Control systems
Maintain CCTV systems
How You'll Work.
Team & Collaboration
Help group IT support teams; Work with product team
Communication Scope
English communication skills
Full Job Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation. As a Support Engineer at Endava you will provide technical assistance, addressing hardware and software issues, network problems, and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems, perform maintenance tasks, and offer personalized IT support to enhance the client's overall operational efficiency. Responsibilities: * Help group IT support teams in maintaining Endava IT infrastructure * Provide onsite and remote desktop support for employees using Endava IT assets and systems * IT hardware asset management * Update internal documentation and procedures * Offer technical expertise for non-technical staff * Respond to high priority issues in a timely manner to assure business continuity * Out of business hours on-call for high priority issues * Maintain Access Control and CCTV systems * Provide IT support for conferencing equipment, collaboration rooms and printing services ## Qualifications * Experience in Windows 10 and MacOS (installation, operation and troubleshooting) * Imaging and deploying Windows equipment using various tools including SCCM and Intune * Hardware support: Various Windows and Apple devices * Acti
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