OnsiteSupportEngineer

D-ploy is an **IT** and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative **IT** services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an **IT** Onsite Support Technician to support end-users in a professional and regulated environment in Istanbul! **Tasks and Responsibilities ** * Provide first and second level IT support (hardware, software, mobile devices, and peripherals) * Act as the primary onsite point of contact for end-user IT issues * Troubleshoot incidents and service requests via ticketing system (ServiceNow) * Deliver prompt and professional user support (desk-side and remote) * Document all activities and resolutions accurately in the ticketing system * Support IT onboarding for new employees (equipment setup, user guidance) * Maintain and contribute to knowledge base documentation * Support continuous service improvement initiatives **Requirements** * Fluent English and Turkish (written and spoken) * Minimum 2+ years of experience in IT support / onsite support role * Strong troubleshooting skills in Windows environment and standard IT tools * Experience with ticketing systems (e.g., ServiceNow) * Excellent communication and customer-oriented mindset * Ability to work independently in an onsite client environment * Well-organized, reliable, and detail-oriented * Experience in regulated environments (e.g., GxP) is a plus * Ability to provide a clean criminal record extract (not older than 3 months) **Benefits** * Broad range of tasks and responsibilities * Friendly and international working environment * Professional development opportunities * Referral program (“Fishing for Friends”) * Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.