Incora

aerospace

OnsiteRepresentativeLead

Syracuse, New York, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Onsite Representative Lead at Incora. Skills: process management, cross-functional coordination, vendor/stakeholder management. Represent Incora Aircraft at customer production sites. Interact and coordinate with Customer Administrator”

What You'll Achieve.

exceeding customer expectations; ensuring internal and external customer expectations is met in a timely way; increased customer satisfaction; increased profitability

Industry & Context.

aerospace
Problems you'll solve

resolve issues; perform in-depth research

Eligibility Requirements

Ability to travel/drive from customer site-to-site, as necessary, Must have and maintain own/reliable transportation and company-approved driving record, open to schedule demands changes and demands, per customer needs

What They're Looking For.

Must Have

High school diploma, Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry, Excellent, proven customer service and interaction skills, with direct customer and supplier contact, Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results, working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, Must have the ability to travel/drive from customer site-to-site, as necessary, Must have and maintain own/reliable transportation and company-approved driving record

Nice to Have

Some college or college degree is preferred, experience using Copilot or other AI tools to enhance productivity

What You'll Do.

Represent Incora Aircraft at customer production sites

Interact and coordinate with Customer Administrator

Maintain and replenish customer supply

Expedite critical needs

Monitor all processes

procedures and functions for accuracy and efficiency

Maintain ongoing and consistent communication with Regional Customer Program Manager

Provide operational support and status updates

Notify of critical stock outs

Coordinate New 'Add' and/or 'Off' contract opportunities

Identify opportunities for quality or process improvements

Identify opportunities to provide additional value-added products or services

How You'll Work.

Team & Collaboration

Share knowledge and experience with others

Communication Scope

Clear and accurate data entry and documentation skills; Excellent customer service skills; deal tactfully, confidently and ethically with both internal and external customers

Full Job Description

_**Our Incora Story is really taking off – we’d love you to join us for the journey.**_ **We are currently seeking an exceptional Onsite Representative Lead to join our team.** **As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.** As **Onsite Representative Lead** is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency. **Key Activities:** * Ability to mentor and lead a team Demonstrated ability to be a self-starter and self-motivated. * Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously * Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers’ * Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs * Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record **About Role:** * The On Site Representative Lead is responsible for m

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