Incora

aerospace

OnsiteRepresentativeLead

Nashua, New Hampshire, United States FULL TIME
The Brief

“Onsite Representative Lead at Incora. Skills: process management, cross-functional coordination, vendor/stakeholder management. Represent Incora Aircraft at customer production sites. Interact and coordinate with Customer Administrator”

What You'll Achieve.

effectively maintain and replenish customer supply; support customer requirements; monitor all processes, procedures and functions for accuracy and efficiency; increased customer satisfaction; increased profitability

Industry & Context.

aerospace
Problems you'll solve

resolving issues; expediting critical needs; perform in-depth research

Eligibility Requirements

Ability to travel/drive from customer site-to-site, as necessary, Must have and maintain own/reliable transportation and company-approved driving record

What They're Looking For.

Must Have

Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry, Excellent, proven customer service and interaction skills, with direct customer and supplier contact, Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results, working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity, Ability to mentor and lead a team, Demonstrated ability to be a self-starter and self-motivated, Excellent organizational and time-management skills, Clear and accurate data entry and documentation skills, follow-through and perseverance to handle multiple tasks simultaneously, Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers’, Ability to be detailed oriented and perform in-depth research, if required, Ability to be cross-trained in multiple critical areas of the department competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i. e. , spreadsheets, formulas, importing and exporting of files, as applicable) as required, Must be open to schedule demands changes and demands, per customer needs, Must have the ability to travel/drive from customer site-to-site, as necessary, Must have and maintain own/reliable transportation and company-approved driving record

Nice to Have

Some college or college degree is preferred

What You'll Do.

Represent Incora Aircraft at customer production sites

Interact and coordinate with Customer Administrator

Maintain and replenish customer supply

Provide on-site presence and liaison

Expedite critical needs

Monitor all processes

procedures and functions

Maintain ongoing communication with Regional Customer Program Manager

Provide operational support and status updates

Coordinate New "Add" and/or "Off" contract opportunities

Identify opportunities for process improvements

Identify opportunities for additional value-added products or services

How You'll Work.

Team & Collaboration

Interact and coordinate directly with the Customer Administrator; Interact and coordinate directly with on-site functional area managers; Maintain ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; Share knowledge and experience with others

Communication Scope

Excellent customer service skills; Clear and accurate data entry and documentation skills; Maintain ongoing and consistent communication

Free ATS check

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