Unified IT
Technology
OnsiteITSupportTechnician,Level2
“Onsite IT Support Technician, Level 2 at Unified IT. Skills: IT Support, Microsoft ecosystem, Client engagement. Provide onsite technical support. Provide remote technical support”
Industry & Context.
Proactive problem-solving; Troubleshooting
What They're Looking For.
Must Have
2-5 years' experience in IT Support, Experience providing onsite support, Experience working for MSP
What You'll Do.
Provide onsite technical support
Provide remote technical support
Manage incidents and service requests
Take ownership of assigned tickets
Escalate complex issues
Maintain security-first mindset
Verify user identities
Manage access requests
Respond to security alerts
Create technical documentation
Maintain technical documentation
Contribute to knowledge base
Identify inefficiencies
Improve support processes
Deliver customer service
Translate technical issues
Translate technical solutions
How You'll Work.
Team & Collaboration
Client environments; Senior engineers
Communication Scope
Clear communication; Empathy; Proactive engagement; Translate technical issues
Applying for this Onsite IT Support Technician, Level 2 role?
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