Dxc Technology
OnsiteFieldServicesTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onsite Field Services Technician at Dxc Technology. Skills: Tablet support, MDM, Windows, Office 365. Resolve complex problems concerning system function. Troubleshoot issues with tablets”
What You'll Achieve.
Eliminate recurring errors; Achieve team objectives
Industry & Context.
Resolve complex problems; Assesses diagnostic information; Determines alternative courses of action; Analytical and problem-solving skills
Onsite at client facility, On Call could be a future potential
What They're Looking For.
Must Have
High School diploma or G. E. D., 2-5 years of IT technical support experience, Experience working with Android and Apple tablets, Experience with working with an MDM (Knox etc. . ), Knowledge and experience working with Intune/Azure, Experience with recent Windows operating systems, Windows 11 preferably in an enterprise environment, Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook), Experience with following company escalation policies
Nice to Have
College diploma or University degree in a computer related field, Inventory Management, Service Now ticketing system, Networking Experience, Knowledge of MDM functionality and Mobility Device security (E. G. Samsung Knox), Knowledge of app development and programming, CompTIA A+ Certification, Azure or Intune certifications
What You'll Do.
Resolve complex problems concerning system function
Troubleshoot issues with tablets
Work with 3rd party vendors
Test newer models of tablets
Deploy tablet devices
Asset Management of tablets
Provide technical services
Provide guidance and training
Maintain currency regarding technological advances
Create and maintain systems documentation
How You'll Work.
Team & Collaboration
Interacting with team members; Working with project teams; Work with appropriate parties
Communication Scope
Communication skills, both oral and written
Process & Methodology
Create plan to implement changes, Measures, maintains, and documents team performance, Revises plans
Full Job Description
**Job Description:** DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on [**dxc.com**](https://dxc.com). **Essential for Job Functions.** * Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes. * Responsible for troubleshooting issues with tablets for software related problems. * Responsible for working with 3rd party vendors for troubleshooting issues. * Responsible for imaging tablet devices and ensuring proper images are installed. * Responsible for testing the new images when they are released to ensure functionality on the tablet devices and report issues to the responsible teams. * Responsible for testing newer models of tablets in the environment prior to deployment and use. * Deploying tablet devices to clients throughout the locations in town and aiding with the tablet refreshes for end-of-life devices. * Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary. * Responsible for receiving tablets and ensure p
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