Stevens Institute of Technology
OnlineLearningSystemsSpecialist
“Online Learning Systems Specialist at Stevens Institute of Technology. Skills: Canvas Catalog, Learning platform, Operational workflows. Administer day-to-day operations for Canvas Catalog.. Manage catalog architecture and maintenance.”
What You'll Achieve.
reduce support issues before launch; increase efficiency; reduce manual work; improve the learner experience
Industry & Context.
troubleshooting and ticket-resolution skills; Investigate and resolve issues related to course access, catalog registration, listing visibility, section setup, student enrollment, and account-related problems.
What They're Looking For.
Must Have
Bachelor’s degree in education, instructional technology, information systems, higher education administration, or a related field., Experience administering or supporting Canvas LMS, Canvas Catalog, or a similar learning platform environment., Experience managing operational workflows in a learner-facing or customer-support setting., troubleshooting and ticket-resolution skills with a high level of responsiveness and attention to detail., Experience coordinating user registrations, enrollments, section setup, or related platform operations., written and verbal communication skills with the ability to support students, faculty, and staff professionally., Ability to manage multiple priorities in a fast-paced environment with a high degree of accuracy., organizational skills and ability to document processes clearly.
Nice to Have
Experience with Canvas Catalog in a continuing education, professional education, online learning, or non-credit environment., Experience supporting working-adult or professional learner populations.
What You'll Do.
Administer day-to-day operations for Canvas Catalog.
Manage catalog architecture and maintenance.
and maintain course and program listings.
Manage learner registration and enrollment operations.
Create and maintain course sections.
Coordinate section timelines and course dates.
Support Canvas- and Catalog-related service tickets.
Investigate and resolve issues.
Monitor shared support queues.
Maintain operational documentation.
Perform routine quality checks.
Generate basic operational reports.
How You'll Work.
Team & Collaboration
Work closely with academic operations, program management, student support, and instructional teams.; Coordinate with central university partners, vendors, or platform administrators.
Communication Scope
written and verbal communication skills; ability to support students, faculty, and staff professionally
Applying for this Online Learning Systems Specialist role?
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