Company

DN

Online|HospitalitySupportCoordinator

$55–70k Boston, Massachusetts, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Online | Hospitality Support Coordinator. Skills: Customer support, Client relations. Provide online support for client inquiries. Assist with coordination of hospitality-related services”

What You'll Achieve.

Support positive client experience

Industry & Context.

DN
Eligibility Requirements

Remote work environment

What They're Looking For.

Must Have

Written communication skills, Verbal communication skills, Organizational skills, Attention to detail, Comfortable using online tools, Comfortable using email, Comfortable using digital platforms, Manage multiple tasks, Reliable internet access, Suitable remote work environment

Nice to Have

Customer service experience, Administrative experience

What You'll Do.

Provide online support for client inquiries

Assist with coordination of hospitality-related services

Maintain accurate client records

Maintain reservation details

Communicate professionally with clients

Review confirmations for completeness

Review documentation for accuracy

Provide administrative support

Provide customer service support

Follow established procedures

Collaborate with internal teams

How You'll Work.

Team & Collaboration

Internal teams

Communication Scope

Email communication; Phone communication; Digital communication

Full Job Description

## Description Job Overview: We are  seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment. This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems.   Key Responsibilities: Provide online support for client inquiries related to reservations and scheduling Assist with coordination of hospitality-related services, including accommodations and associated arrangements Maintain accurate client records and reservation details in internal systems Communicate professionally with clients via email, phone, and digital platforms Review confirmations and documentation for completeness and accuracy Provide general administrative and customer service support Follow established procedures and workflows Collaborate with internal teams to ensure smooth service delivery   Qualifications: Strong written and verbal communication skills Excellent organizational skills and attention to detail Comfortable using online tools, email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service or administrative experience preferred Reliable internet access and a suitable remote work environment   Work Environment: Fully remote position Structured and supportive team environment Training and resources provided

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