Company

hospitality and travel

Online|CustomerServiceHospitalityReservations|EntryLevel

$45–65k Baltimore, Maryland, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Online | Customer Service Hospitality – Reservations | Entry Level. Skills: Customer Service, Hospitality, Reservations. Assist clients with making and managing reservations for hotels, resorts, and travel-related services. Provide clear and professional communication regarding booking details and availability”

What You'll Achieve.

providing a smooth and positive customer experience

Industry & Context.

hospitality and travel

What They're Looking For.

Must Have

communication skills with a customer-first approach, Organized with attention to detail, Comfortable using online systems and reservation tools, Ability to manage tasks independently

Nice to Have

Customer service, hospitality, or administrative experience is helpful but not required

What You'll Do.

Assist clients with making and managing reservations for hotels

and travel-related services

Provide clear and professional communication regarding booking details and availability

Support the reservation process from inquiry through confirmation

Review reservation information for accuracy

including dates and guest details

Maintain organized records of client bookings and communications

Provide follow-up support and respond to customer questions as needed

How You'll Work.

Team & Collaboration

Collaborative and supportive team culture

Communication Scope

communication skills with a customer-first approach; Provide clear and professional communication regarding booking details and availability

Full Job Description

## Description Position Overview We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience. This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided. ## Key Responsibilities Assist clients with making and managing reservations for hotels, resorts, and travel-related services Provide clear and professional communication regarding booking details and availability Support the reservation process from inquiry through confirmation Review reservation information for accuracy, including dates and guest details Maintain organized records of client bookings and communications Provide follow-up support and respond to customer questions as needed ## Qualifications Strong communication skills with a customer-first approach Organized with attention to detail Comfortable using online systems and reservation tools Ability to manage tasks independently Customer service, hospitality, or administrative experience is helpful but not required ## Additional Information What We Offer Structured onboarding and training Access to reservation systems and travel resources Ongoing support and professional development Flexible work environment Collaborative and supportive team culture Ideal Candidate This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

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