OnboardingTeamLead

Onboarding Team Lead Location: Austin, TX – Hybrid 2 to 3 days per week We are looking for an Onboarding Team Lead to serve as a key delivery leader within our Professional Services management experience in a support or ticketed environment alone is not sufficient for this position. Ability to manage multiple customer engagements and competing priorities simultaneously. Excellent external-facing communication and customer facilitation skills—this role requires direct customer interaction, particularly at the escalation level. Strong judgment in risk identification, escalation, and resolution. Continuous improvement mindset with comfort adopting AI-enabled delivery tools and data-driven ways of working. Proficient with Windows, Microsoft Office, and work management/PSA tools. Analytical and problem-solving skills with a high degree of attention to detail. A self-starter who thrives both independently and in a collaborative team environment. Why This Role Be the first Onboarding Team Lead for the Gingr segment—a defining opportunity to shape how onboarding is done. Lead and grow a team that directly drives customer success and early product adoption. Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact. Sit at the intersection of leadership, delivery excellence, and customer outcomes. Clear career path toward Onboarding Manager, Delivery Manager, or Professional Services Leadership. Benefits The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability Basic Life insurance 401(k) option with 100% company match up to 4% 10 sick days annually 10 company paid holidays 6 weeks paid parental leave Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on t