Boulevard
SaaS
OnboardingSpecialistII
Neural analysis suggests this role is
optimal for Mid candidates.
“Onboarding Specialist II at Boulevard. Skills: Customer onboarding, Project management, Customer success. Manage customer onboarding projects. Serve as primary customer contact”
What You'll Achieve.
Successful activation; Maintain customer momentum; Forecast accuracy; Operational discipline; Activation performance
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3–5 years SaaS onboarding, 3–5 years implementation, 3–5 years project management, 3–5 years customer success
Nice to Have
Salesforce experience, GuideCX experience, Onboarding tools experience, Project management tools experience, Multi-location implementations, Higher-complexity SaaS implementations, Wellness industry experience, Healthcare industry experience, Med spa industry experience, Salon industry experience, Service-based industries experience, Mentoring junior team members, Coaching junior team members
What You'll Do.
Manage customer onboarding projects
Serve as primary customer contact
Maintain consistent communication
Maintain customer experience standards
Coordinate onboarding project plans
Coordinate customer deliverables
Help maintain customer momentum
Follow up on action items
Drive milestone completion
Track onboarding progress
Maintain accurate project documentation
Support onboarding quality
Coordinate configuration tasks
Coordinate data collection
Coordinate testing activities
Coordinate launch readiness preparation
Identify project risks
Identify project delays
Identify project blockers
Escalate concerns appropriately
Partner cross-functionally
Resolve customer needs
Resolve onboarding dependencies
Maintain organizational discipline
Balance competing priorities
Contribute ideas to improve onboarding processes
Contribute ideas to improve customer experience
Contribute ideas to improve operational efficiency
Participate in onboarding enablement
Participate in onboarding coaching
Participate in continuous learning
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team; Product team; Engineering team; Customer Success team; Education team; Support team; Data Migration team
Communication Scope
Customer communication; Stakeholder communication
Process & Methodology
Project management, Organizational skills, Prioritization skills
Full Job Description
Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do the Best Work of Your Life at Boulevard The Onboarding Specialist II is a fully autonomous implementation project manager responsible for driving customer onboarding outcomes from contract signature through successful activation. This role owns a portfolio of onboarding projects with minimal oversight and is accountable for maintaining strong customer momentum, forecast accuracy, operational discipline, and activation performance. The Onboarding Specialist II is expected to move beyond task execution and take full ownership of timelines, customer accountability, and risk management. This role proactively identifies blockers, influences customer behavior, and drives onboarding projects forward with urgency and structure. You will manage a broad range of customer imp
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