SQUIRE
SaaS
OnboardingSpecialist
“Onboarding Specialist at SQUIRE. Skills: Onboarding, Customer Success, Technical Support. Own the end-to-end onboarding experience. Manage account timelines, deadlines, and customer milestones”
What You'll Achieve.
Ensure customers can confidently launch and operate their business on SQUIRE; Drive early product adoption; Support long-term adoption and business success
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
1–2 years of experience in a KPI and SLA-driven environment, Proven ability to manage a full pipeline of customer accounts through an entire project lifecycle, verbal and written communication skills, Highly organized with the ability to manage multiple accounts simultaneously, Proficiency with Salesforce, Microsoft Office, Google Suite, and Slack, Customer-first mindset, ability to guide clients through operational change with empathy, composure, and problem-solving skills, Energetic, solution-oriented team player, adapts quickly in a rapidly evolving environment
Nice to Have
Experience in onboarding, implementation, customer success, SMB software, barbering, or operational support
What You'll Do.
Own the end-to-end onboarding experience
Manage account timelines
and customer milestones
Deliver high-quality customer training
Qualify customer requirements
Guide customers through technical implementation
Conduct post-launch check-ins
Resolve onboarding risks and blockers
Educate customers on SQUIRE usage
Maintain accurate records of account progress
Surface feedback for process improvement
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Product, Support, and Customer Success
Communication Scope
Verbal communication; Written communication; Explain technical concepts clearly
Process & Methodology
Manage account timelines, Manage deadlines, Manage customer milestones
Applying for this Onboarding Specialist role?
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- Referral codes from employees can significantly boost visibility of your application.
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