Granum
Software
OnboardingSpecialist
“Onboarding Specialist at Granum. Skills: Client onboarding, Customer success, Relationship building. Serve as primary point of contact. Build initial relationships”
What You'll Achieve.
Ensure seamless first 30-90 days; Set foundation for long-term success; Drive meaningful value; Influence client satisfaction; Influence client retention; Reduce churn; Boost customer satisfaction; Boost customer loyalty; Achieve important goals
Industry & Context.
Problem-solving; Solutions-focused
Ability to Travel Within Canada and the U. S.
What They're Looking For.
Must Have
3+ Years in a SaaS Environment, 3+ Years customer-facing role, 3+ Years in SaaS company, 3+ Years in customer-facing role
Nice to Have
Experience with CRM/Customer Success Tools, Additional knowledge in AI platforms, Green Industry Knowledge, French Language Proficiency, Spanish Language Proficiency
What You'll Do.
Serve as primary point of contact
Build initial relationships
Guide new customers through onboarding
Conduct virtual one-on-one training
Educate clients on platform use
Empower clients on platform use
Deliver personalized training
Identify client needs
Track client progress
Proactively address roadblocks
Maintain accurate client records
Document client interactions
Document client milestones
How You'll Work.
Team & Collaboration
Aligning internal teams; Cross-functional visibility
Communication Scope
Clear communication; Personalized communication
Applying for this Onboarding Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Granum?
Real rants from real employees. Read before you apply.