ezCater, Inc
OnboardingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onboarding Specialist at ezCater, Inc. Skills: Onboarding, Process improvement. Evaluate restaurants. Bring account parameters to life”
What You'll Achieve.
Meet or exceed expectations
Industry & Context.
Problem solver
Travel up to 5 days per quarter
What They're Looking For.
Must Have
Devoted to details, Confident communicator, Big-picture thinker, Hungry for change, Circus-level juggler, Tech-knowledgeable, Adaptable & Inquisitive, Driven towards excellence, Team player
Nice to Have
Hubspot is a plus
What You'll Do.
Bring account parameters to life
Uphold onboarding requirements
Qualify inbound restaurants
Process restaurant addition
Direct phone inquiries
Improve process and tools
Test process improvements
Support process implementation
How You'll Work.
Team & Collaboration
Internal stakeholders; Cross-department teams
Communication Scope
Explain processes
Full Job Description
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. Our 125k+ restaurants partners all began their journey at ezCater with a first impression, and our Onboarding Specialists make up the team responsible for creating that first impression today. When restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human connection. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to enable the restaurant to go live and fulfill orders successfully. And what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient. Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools. Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners. Identify, test, and support the implementation of process improvements in our team tools. Get Scrappy: You’ll be at
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