Contour
Payment Processing
OnboardingSpecialist
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“Onboarding Specialist at Contour. Skills: onboarding, merchant accounts, payment processing, hardware configuration, fee structures, cross-functional collaboration. Serve as the primary point of contact for onboarding newly approved merchants. Configure new merchant accounts within internal systems following underwriting approval”
What You'll Achieve.
ensure merchants have a smooth, supportive, and accurate onboarding experience; delivering an exceptional first impression and ensuring merchants are fully operational with correct billing, fee structures, and payment configurations; ensure a smooth and timely onboarding experience
Industry & Context.
What They're Looking For.
Must Have
1–3 years of onboarding, customer operations, merchant support, or similar experience, understanding of payment processing workflows and merchant account structures, Experience with payment terminals, device setup, and basic hardware configuration, Ability to learn and configure Payment Fee structures with high accuracy, Excellent organizational skills with the ability to manage multiple onboarding cases at once, written and verbal communication skills, Ability to work cross‑functionally with Sales, Underwriting, Risk, and Support teams, High attention to detail and comfort working in fast-paced environments
Nice to Have
Experience in merchant acquiring, payment operations, or fintech onboarding, Familiarity with common terminal types (PAX, Ingenico, Verifone, etc. ) and gateway setup processes, Knowledge of merchant pricing models (interchange‑plus, flat rate, blended, surcharging), Experience tracking shipments, hardware inventories, or fulfillment workflows, Exposure to CRM or onboarding tools (Salesforce, HubSpot, Zendesk, or similar)
What You'll Do.
Serve as the primary point of contact for onboarding newly approved merchants
Configure new merchant accounts within internal systems following underwriting approval
Set up all required Payment Fee structures
including discount rates
and partner‑specific pricing rules
and coordinate shipment of payment hardware and terminals for new merchants
and any required POS or payment integrations prior to shipping
Validate all onboarding documentation and required fields for accuracy and completeness
Track onboarding progress
and follow-up touchpoints
Maintain accurate onboarding records and contribute to documentation improvements
Perform additional onboarding or administrative responsibilities as assigned by leadership
How You'll Work.
Team & Collaboration
collaborating closely with the Underwriting & Risk Lead, Sales, and Support teams; Work closely with Sales, Underwriting, and Support teams to ensure a smooth and timely onboarding experience; Communicate onboarding timelines and next steps clearly to merchants and internal partners; Ability to work cross‑functionally with Sales, Underwriting, Risk, and Support teams
Communication Scope
written and verbal communication skills; Communicate onboarding timelines and next steps clearly to merchants and internal partners
Full Job Description
_**About Contour**_ [Contour Software](http://contour-software.com/) has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! **Onboarding Specialist** **About the Division** Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse. **About the Role** Constellation Payments is seeking an Onboarding Specialist responsible for seamlessly onboarding newly approved merchant accounts. Once underwriting has completed its review and approval, this role takes ownership of every step required to activate the merchant—from account setup to terminal configuration to hardware procurement and shipping. You will ensure merchants have a smooth, supportive, and accurate onboarding exper
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