Cloudbeds
hospitality
OnboardingProjectManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Onboarding Project Manager at Cloudbeds. Skills: project management, customer relationship management, stakeholder alignment. Own and manage the end-to-end onboarding lifecycle. Define project scope, timelines, milestones, and deliverables”
What You'll Achieve.
successful transition to Account Management; seamless implementation experience; drives customer confidence; platform adoption; measurable business outcomes; customers realize value quickly; maintain project momentum; customer satisfaction; support long-term customer success
Industry & Context.
proactively solve problems; manage ambiguity; collaborative problem-solvers
Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
What They're Looking For.
Must Have
Minimum 4 years of experience in hotel operations or hotel management, At least 1 year of project management experience within a SaaS or customer-facing environment, Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization, Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment, communication, relationship management, and customer-facing presentation skills, Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
Nice to Have
At least 1 year of project management experience within a hospitality SaaS environment, Previous experience with customer implementation & onboarding at a hospitality SAAS company, Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
What You'll Do.
Own and manage the end-to-end onboarding lifecycle
Serve as the primary point of contact for onboarding
Lead customer meetings
Proactively identify and manage risks
and escalation points
Monitor onboarding success metrics
How You'll Work.
Team & Collaboration
partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams; Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
Communication Scope
clear communication; customer-facing presentation skills; proactive communicators
Process & Methodology
manage complex onboarding projects, manage timelines, manage risks, manage multiple projects simultaneously, driving projects through completion
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovati
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