Field Nation
Marketplace Experience and Operations
OnboardingProgramManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Onboarding Program Manager at Field Nation. Skills: Onboarding program management, Operational strategy, Workflow design, Data analysis. Design scalable onboarding programs. Build scalable onboarding programs”
What You'll Achieve.
Improve onboarding efficiency; Improve provider experience; Improve consistency across initiatives; Reduce friction for internal teams; Reduce friction for providers; Strengthen onboarding infrastructure; Reduce reliance on manual processes; Support operational decision-making; Improve provider self-sufficiency
Industry & Context.
Analytical; Problem-solving; Root cause analysis
What They're Looking For.
Must Have
Analytical and problem-solving capabilities, Experience in reporting tools, Ability to build and interpret operational dashboards, Experience identifying data gaps, Excellent organizational skills, Experience managing multiple onboarding initiatives, Ability to define timelines, milestones, and operational deliverables, Process management and workflow design capabilities, Excellent written and verbal communication skills, Cross-functional collaboration skills, Ability to manage escalations professionally, Ability to make informed decisions
Nice to Have
Experience with Tableau, Experience with Amplitude, Experience with App-script, Experience with Excel, Experience with operational playbooks
What You'll Do.
Design scalable onboarding programs
Build scalable onboarding programs
Maintain scalable onboarding programs
Develop structured onboarding frameworks
Evaluate onboarding workflows
Identify operational gaps
Identify friction points
Identify scalability opportunities
Build operational playbooks
Build governance frameworks
Manage end-to-end execution of onboarding initiatives
Define onboarding milestones
Define onboarding timelines
Define onboarding deliverables
Define activation goals
Identify provider engagement challenges
Coordinate onboarding priorities
Design onboarding workflows
Optimize onboarding workflows
Identify automation opportunities
Support automation opportunities
Partner with Product teams
Partner with Data teams
Own operational visibility
Translate onboarding data
Develop scalable onboarding communication strategies
Develop scalable onboarding communication frameworks
Create educational materials
Create provider guides
Create onboarding resources
Implement in-product education
Implement guided onboarding experiences
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal teams alignment; Partner with Product teams; Partner with Data teams; Collaborate with Provider Experience
Communication Scope
Written communication; Verbal communication; Presenting insights; Presenting updates
Process & Methodology
Program management, Project management, Workflow design
Full Job Description
## Description Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us. Why is this role important to Field Nation?The Onboarding Program Manager plays a critical role in driving the successful onboarding, activation, and long-term marketplace readiness of High Value Providers (HVPs) and Service Companies (SCs) on the Field Nation platform. This role is responsible for designing, managing, and continuously improving scalable onboarding programs that align provider business goals with Field Nation’s marketplace capabilities and operational standards. As a strategic operational partner across teams, you will ensure providers are successfully activated, educated, engaged, and operationally prepared to succeed within the marketplace. The role combines program management, operational strategy, workflow design, and data analysis to improve onboarding efficiency and provider experience at scale. ## What you'll get to do Program Strategy & Onboarding Framework Development Design, build, and maintain scalable onboarding programs for Independent Providers and Service Companies. Develop structured onboarding frameworks supporting the full lifecycle, including verification, account setup, and marketplace readiness milestones. Continuously evaluate onboarding workflows to identify operational gaps, friction points, and scalability opportunities. Build operational playbooks, SOPs, and governance frameworks to improve consistency across initiatives. Onboarding Program Execution Manage the end-to-end execution of onboarding initiatives for providers and service companies. Define onboarding milestones, time
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