Twilio
OnboardingOperationsSpecialist1
Neural analysis suggests this role is
optimal for Entry candidates.
“Onboarding Operations Specialist 1 at Twilio. Skills: Onboarding, Compliance, Verification, Risk mitigation. Review verification submissions. Conduct KYC checks”
Industry & Context.
Problem-solving; Critical thinking; Sound decision making; Troubleshoot verification issues; Develop solutions
Availability Monday-Friday, Occasional travel
What They're Looking For.
Must Have
1-2 years operations experience, Customer facing role experience, Cross-functional collaboration exposure, Ability to prioritize tasks, Manage workloads efficiently, Meet SLAs, Excellent verbal skills, Excellent written skills, Attention to detail, Customer-centric mindset, Problem-solving mindset, Quick adaptability, Collaborative team mindset, Work independently, Work cross-functionally, Self-motivated, Receptive to feedback, Willingness to take on new challenges
Nice to Have
Familiarity with Google Workspace, Familiarity with Microsoft 365, Experience with ServiceNow, Experience with Zendesk, Experience with Slack, Experience conducting KYC checks, Experience verifying brand legitimacy, Experience analyzing digital footprints, Quality assurance expertise, Experience in project coordination, Handle multiple priorities efficiently
What You'll Do.
Review verification submissions
Verify brand legitimacy
Analyze digital footprints
Perform QA on AI decisions
Perform QA on agent submissions
Analyze verification processes
Resolve issues efficiently
Collaborate with internal teams
Streamline onboarding
Improve compliance enforcement
Align on best practices
Maintain process documentation
Contribute to best practices
Support team efficiency
Provide prompt support
Provide high-quality support
Investigate verification issues
Assess inefficiencies
Manage high-volume inquiries
Balance multiple priorities
Stay informed on compliance changes
Stay informed on industry changes
Refine compliance strategies
Monitor onboarding progress
Troubleshoot verification issues
How You'll Work.
Team & Collaboration
Internal teams; Cross-functional teams; Colleagues
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project coordination
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist 1. About the job Twilio is seeking an Onboarding Operations Specialist 1 to join our global Onboarding and Compliance team. In this role, you will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process. You will also contribute to improving operational workflows and upholding industry standards. The Onboarding and Compliance team plays a vital role in maintaining trust and reliability in Twilio’s ecosystem by safeguarding against fraudulent activity and streamlining the onboarding experience. Your work will help businesses navigate the verification process efficiently while ensuring compliance. Responsibilities In this role, you’ll: Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud. Perform QA on AI-generated decisions and agent-resolved submi
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