Clover Health
OnboardingManager,MarketActivation
“Onboarding Manager, Market Activation at Clover Health. Skills: Market Activation, Onboarding, Provider Training, Practice Transformation, Workflow Implementation. Lead Market Onboarding and Activation. Own end-to-end onboarding for new and ramping markets, including planning, coordination, and execution of in-person training and go-live support”
What You'll Achieve.
New markets are launched efficiently, with providers fully onboarded and operational in a short timeframe; Physicians and staff quickly adopt Counterpart Assistant as part of their daily workflows; Practices demonstrate early engagement and confidence using the platform; Providers and staff feel supported, prepared, and set up for long-term success; Seamless transition from onboarding to Provider Success with high satisfaction
Industry & Context.
troubleshooting challenges; identify operational or knowledge gaps; implement targeted interventions
Willing to travel extensively (up to approximately 75%), Spend significant time embedded within provider practices, Live in one of the following states: TN, MS, AL, FL OR TX
What They're Looking For.
Must Have
5 to 7+ years of experience in healthcare operations, provider training, onboarding, or practice transformation, Proven track record of implementing new workflows or technology within primary care or ambulatory settings, Highly effective at training and engaging both clinical and non-clinical audiences in person, Deep understanding of primary care workflows and practice operations, Comfortable working in fast-paced, ambiguous environments and can quickly adapt to different market needs, Project management skills and can manage multiple onboarding efforts simultaneously, Willing to travel up to 75 percent of the time and spend extended time in provider offices
Nice to Have
Experience with value-based care models, population health, or quality improvement initiatives, Familiarity with EHR systems, medical billing, Medicare Advantage, and risk-based payment models, Experience implementing healthcare technology or digital health tools in provider settings, Knowledge of HEDIS, Stars, wellness visits, and accurate coding practices
What You'll Do.
Lead Market Onboarding and Activation
Own end-to-end onboarding for new and ramping markets
and execution of in-person training and go-live support
Deliver In-Person Training and Implementation
Travel to provider practices to train physicians
and office staff on Counterpart Assistant
ensuring seamless integration into clinical and operational workflows
Establish Practice Workflows
Partner closely with practices (clinical and non-clinical staff) to design and implement efficient in-office workflows that drive consistent and effective platform adoption
Drive Early Adoption and Engagement
Ensure providers and care teams quickly become proficient users of CA by reinforcing best practices
troubleshooting challenges
and providing hands-on support during initial rollout
Assess Market Readiness and Close Gaps
Evaluate practice readiness
identify operational or knowledge gaps
and implement targeted interventions to accelerate time-to-value
Act as In-Market Product Subject Matter Expert
Serve as the on-the-ground expert for Counterpart Assistant
confidently demonstrating its value and guiding providers on how to leverage it for improved patient outcomes
Support Provider Recruitment and Expansion Efforts
Partner with GTM and growth teams to support onboarding of new practices and contribute to expansion efforts through field presence and product expertise
How You'll Work.
Team & Collaboration
Cross-Functional Collaboration; Work closely with Provider Success, Sales, Product, and Operations teams to ensure smooth transitions from onboarding to ongoing account management
Process & Methodology
Manage multiple onboarding efforts simultaneously
Applying for this Onboarding Manager, Market Activation role?
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