Figma
OnboardingManager,CustomerExperience
Neural analysis suggests this role is
optimal for Mid candidates.
“Onboarding Manager, Customer Experience at Figma. Skills: Customer Onboarding, Project Management, Customer Relationship Management. Own and manage onboarding process for largest customers. Partner closely with Account Executives”
What You'll Achieve.
Set customers up for immediate success; Deliver an exceptional onboarding experience; Accelerate product adoption
Industry & Context.
Attend in person onboarding
What They're Looking For.
Must Have
2+ years of B2B SaaS experience in a customer facing role working with technical products, Demonstrated ability to manage multiple customer projects concurrently with organizational and project management skills, Fluency in Portuguese, Spanish, and English across written and verbal communication, Proven ability to build relationships with customers across a range of roles and seniority levels, Proven ability to apply a consultative approach across complex business and technical environments
Nice to Have
Experience using or working with Figma, or other UX/UI experience, Comfortable navigating change and ambiguity in a high-growth environment, Adapt quickly to new technologies and continuously learn new tools and systems
What You'll Do.
Own and manage onboarding process for largest customers
Partner closely with Account Executives
Understand customer goals and manage onboarding timeline
Work with Solutions Consultants
Design Advocates and Product Support
Report on metrics and customer feedback
Develop content and enablement resources for customers
Consult on product and industry best practices
How You'll Work.
Team & Collaboration
Build and leverage key cross-functional relationships across Sales, Marketing, and Product Support; Partner closely with Account Executives; Work with Solutions Consultants, Design Advocates and Product Support
Communication Scope
Excellent communicator; Fluency in Portuguese, Spanish, and English across written and verbal communication
Process & Methodology
Organizational and project management skills, Manage multiple customer projects concurrently
Full Job Description
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. As an early member of the team, you’ll work closely with Customer Experience leadership to help evolve our end-to-end customer experience strategy. You’ll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you! This is a full-time, hybrid role based out of our São Paulo hub. What you’ll do at Figma: Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout Partner closely with Account Executives to ensure smooth customer handoff experience Understand customer goals and successfully manage their onboarding timeline towards value Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to
Applying for this Onboarding Manager, Customer Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Figma?
Real rants from real employees. Read before you apply.