PERSUIT
Technology
OnboardingManager
“Onboarding Manager at PERSUIT. Skills: Client onboarding, Project management, Stakeholder management. Own and manage onboarding of enterprise clients. Guide clients through implementation and adoption”
What You'll Achieve.
Achieve successful adoption; Ensure successful implementation; Build long-term trust; Build growth opportunities
Industry & Context.
Risk identification; Solution driving; Troubleshooting
Work authorization in US
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 3-6 years client-facing experience, Proven experience managing multiple concurrent projects, Stakeholder management skills, Current authorization to work in the United States
Nice to Have
Experience with project management tools, Experience in SaaS, legal technology, or legal operations, Familiarity with eBilling or legal operations workflows, Curiosity for AI tools, Experience in a fast-paced startup
What You'll Do.
Own and manage onboarding of enterprise clients
Guide clients through implementation and adoption
Lead clients through onboarding projects
and timelines remain on track
Partner with stakeholders to remove blockers
Serve as primary point of contact
Lead kick-off meetings
Lead training sessions
Build trusted relationships with stakeholders
Maintain client relationships
Develop expertise in PERSUIT platform
Guide clients through system setup
Guide clients through configuration
Guide clients through data readiness
Guide clients through adoption activities
Support technical requirements
Contribute to support ticket resolution
Contribute to troubleshooting with users
Contribute to evolution of onboarding playbooks
Contribute to evolution of documentation
Contribute to evolution of processes
Contribute to evolution of client communications
Identify opportunities to improve efficiency
Identify opportunities to improve scalability
Identify opportunities to improve client outcomes
Leverage AI for streamlining workflows
Leverage automation for streamlining workflows
Leverage operational tooling for streamlining workflows
Enhance onboarding experience
Surface customer feedback to Product
Surface implementation insights to Product
Partner with Customer Success
Partner with Engineering
Share knowledge across organization
Share best practices across organization
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders; Senior stakeholders
Communication Scope
Presentation skills; Relationship building
Process & Methodology
Project management, Risk management, Stakeholder management
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