TCP Software
SaaS
OnboardingImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onboarding Implementation Specialist at TCP Software. Customize and implement software systems. Demonstrate how purchased software systems work”
What You'll Achieve.
Ensures customer success and satisfaction; Leads them to success; Create outstanding results; Make a genuine impact on the company’s growth
Industry & Context.
analytical and problem-solving skills
Prolonged periods sitting at a desk and working on a computer, Must be able to lift up to 15 pounds at times
What They're Looking For.
Must Have
Proven experience working as an Implementation Specialist, Sound technical knowledge, analytical and problem-solving skills, The ability to multitask effectively, The ability to work independently and as part of a team, Excellent organizational and time management skills, Detail-oriented
Nice to Have
Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
What You'll Do.
Customize and implement software systems
Demonstrate how purchased software systems work
Answer questions relating to implementation
Understand customer's business
Implement a solution that meets needs
Execute implementation project plans
Manage time and resources
Facilitate multiple implementation projects
Maintain customer records
Update account information
Gain industry knowledge
Improve performance and skill set
Work independently to accomplish tasks
Meet performance requirements
Contribute to team effort
Ensure customer happiness
Understand needs of the customer
Predict project risks
Assist in Root Cause Analysis
How You'll Work.
Team & Collaboration
Contributes to team effort; Assists the project team
Communication Scope
Exceptional communication skills
Process & Methodology
Execute implementation project plans, Manage time and resources, Facilitate multiple implementation projects, Maintain customer records, Update account information, Update task status, Predict project risks
Full Job Description
_TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role._ **About TCP (TimeClock Plus):** For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit[ www.tcpsoftware.com](https://www.tcpsoftware.com/) or follow us on [LinkedIn](http://www.linkedin.com/company/tcpsoftware/) or [Facebook](https://www.facebook.com/TimeClockPlus/). TCP is hiring an **Onboarding Implementation Specialist** to customize and implement software systems for our clients. In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation. You will be responsible for gathering requirements and understanding the customer's business as it pertains to time and attendance to implement a solution that meets their needs and leads them to success. **As an Implementation Specialist, you will:** * Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team. * Manage time and resources to facilitate multiple implementation projects simultaneously. * Ensures customer success and satisfaction in a friendly and courteous manner. * Maintains customer records
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