PostHog
Sales & Customer Success
OnboardingEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onboarding Engineer at PostHog. Skills: Technical depth, Customer focus, Commercial acumen. Perform health checks on customer implementations. Reach out to customers proactively”
What You'll Achieve.
Help retain customers; Help customers build better products; Help customers implement PostHog correctly; Help customers get maximum value; Help customers achieve their goals; Help customers reduce their bills; Influence our tooling; Define what an excellent onboarding looks like; Meaningfully impact our revenue engine
Industry & Context.
What They're Looking For.
Must Have
Technical depth, Customer focus, Commercially-minded, Care about improving processes and tools
Nice to Have
Experience working with similar technologies, Experience with SQL, Experience with APIs or scripting
What You'll Do.
Perform health checks on customer implementations
Reach out to customers proactively
Educate customers on products
Build and refine internal tools
Write queries for internal metrics
Identify and hand off potential larger customers
How You'll Work.
Team & Collaboration
Work with the wider Sales and Customer Success teams
Communication Scope
Translating technical concepts into human language
Full Job Description
HELP US TO INCREASE THE NUMBER OF SUCCESSFUL PRODUCTS IN THE WORLD! - 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones. - 🎤 Interview process: Read more about our interview process. https://posthog.com/handbook/people/hiring-process - 🖥️ Team: Sales & Customer Success https://posthog.com/teams/sales-cs - 💼 Manager: Magda Olszewska https://posthog.com/community/profiles/33065 - 💰 Compensation: Please check our compensation calculator https://posthog.com/handbook/people/compensation. - 🦔 Read more about how we hire https://posthog.com/blog/how-we-do-hiring-and-hr-at-posthog and how we think about Diversity & Inclusion https://posthog.com/handbook/company/diversity. ABOUT POSTHOG We're shipping every product that companies need https://posthog.com/handbook/why-does-posthog-exist to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort https://posthog.com/handbook/story. We've since shipped more than a dozen products https://posthog.com/products, including: - A built-in data warehouse https://posthog.com/docs/data-warehouse, so users can query product and customer data together using custom SQL insights. - A customer data platform https://posthog.com/docs/cdp, so they can send their data wherever they need with ease. - PostHog AI https://posthog.com/ai, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: 1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. 2. D
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