Togetherwork
Petcare
OnboardingConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onboarding Consultant at Togetherwork. Skills: Onboarding, Implementation, Customer Success, Training, Documentation, AI-enabled practices. Serve as a key customer-facing delivery function. Deliver end-user and administrator training to support successful product adoption”
What You'll Achieve.
successful product adoption; successful transition to Customer Success or Support teams; onboarding efficiency; onboarding quality; onboarding consistency; monitor onboarding health; identify risks early; measurable outcomes—customer satisfaction, onboarding timeliness, and adoption
Industry & Context.
Analytical and problem-solving skills
What They're Looking For.
Must Have
Experience delivering SaaS onboarding or implementation engagements, customer-facing communication, facilitation, and training skills, Technical aptitude for system configuration and solution setup, Ability to manage multiple onboarding engagements with accountability and attention to detail, Comfort working within structured delivery frameworks and onboarding plans, Ability to document requirements, configurations, and processes clearly and accurately, Organized, proactive, and execution-focused with follow-through, Collaborative team player aligned to shared outcomes and delivery standards, Analytical and problem-solving skills, Excellent written and oral communication skills, Authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.
What You'll Do.
Serve as a key customer-facing delivery function
Deliver end-user and administrator training to support successful product adoption
Provide onboarding guidance
and product usage recommendations tailored to SMB customer needs
Ensure customers are prepared for a successful transition to Customer Success or Support teams
Maintain accurate onboarding documentation
configuration records
and customer-facing artifacts throughout the project lifecycle
Track and report progress against milestones
Collaborate with Project or Engagement Managers to support planning
Operate within PMO governance frameworks
and Performance Insights reporting models
Leverage approved AI tools and automation to improve onboarding efficiency
and AI-supported insights to monitor onboarding health and identify risks early
Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows
How You'll Work.
Team & Collaboration
Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting; Collaborative team player aligned to shared outcomes and delivery standards
Communication Scope
customer-facing communication; written communication; oral communication
Process & Methodology
project planning, coordination, status reporting, PMO governance frameworks, delivery standards
Full Job Description
Onboarding Consultant (SMB) Location: Hybrid - Columbus, GA or Atlanta, GA We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services escalate appropriately to maintain delivery momentum Training & Enablement Deliver end-user and administrator training to support successful product adoption Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs Ensure customers are prepared for a successful transition to Customer Success or Support teams Delivery Execution & Documentation Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle Track and report progress against milestones, timelines, and success criteria Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models AI-Enabled & Data-Driven Ways of Working Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows What you’ll bring: Experience delivering SaaS onboarding or implementation engagements Strong customer-facing communication, facilitation, and training skills Technical aptitude for system configuration and solution setup Ability to manage multiple onboarding engagements with accountability and attention to detail Comfort working within structured delivery frameworks and onboarding plans Ability to document requirements, configurations, and processes clearly and accurately Organized, proactive, and execution-focus
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