GovWorx
Professional Services
OnboardingConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onboarding Consultant at GovWorx. Skills: Customer success, Onboarding, ECC operations. Serve as subject-matter guide for agencies. Help customers align programs with national standards”
What You'll Achieve.
Customers feel confident in onboarding journey; Accurate configuration of CommsCoach within timelines; Achieve high customer satisfaction scores; Consistent customer progress toward adoption targets; Reduction in onboarding-related issues; Smooth transition to Customer Success
Industry & Context.
Troubleshoot functional issues; Root cause analysis
Pass FBI fingerprint and background check in multiple states
What They're Looking For.
Must Have
3–5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO work, Deep understanding of ECC operations, High comfort level with software configuration, Pass FBI fingerprint and background check
Nice to Have
Demonstrated experience guiding organizations through operational or technology-driven change
What You'll Do.
Serve as subject-matter guide for agencies
Help customers align programs with national standards
Recommend realistic workflows
Partner with Project Managers and agency leads
Participate in kickoff meetings
Work with supervisors
Communicate customer blockers and risks
Configure CommsCoach to support agency workflows
Design evaluation and training configurations
Incorporate operational nuances
Collaborate with Technical Services to validate integrations
Use and refine AI prompts
Generate coaching feedback and training materials
Support scenario design and simulation content
Surface insights from evaluation data
Provide guidance on AI-driven features
Deliver structured training to supervisors
Tailor communication style and training approach
Guide agencies through change from manual processes
Use facilitation and communication skills
Maintain organized notes
Troubleshoot functional issues
Document and escalate issues
Review early evaluation and training data
Recommend adjustments and optimizations
Collaborate closely with Customer Success for handoff
How You'll Work.
Team & Collaboration
Agency project leads; GovWorx Project Managers; ECC leadership; Supervisors; QA personnel; Trainers; CTOs; Technical Services; Customer Success
Communication Scope
Written communication; Verbal communication; Facilitation
Full Job Description
ONBOARDING CONSULTANT Location: Remote (U.S.-based) Type: Full-Time Clearance: Must pass FBI fingerprint and background check in multiple states OVERVIEW The Onboarding Consultant serves as a trusted advisor to new GovWorx customers, guiding Emergency Communications Centers (ECCs) through the successful deployment and everyday use of the CommsCoach platform. This role is centered on providing customer guidance based on industry best practices, collaborating closely with agency project leads and stakeholders, and building sustainable workflows that improve quality, training, and performance. The Onboarding Consultant partners closely with Project Managers and agency project leads. Together, they coordinate the functional onboarding steps and ensure ECC stakeholders understand why and how to use CommsCoach to its fullest potential. Success in this role requires exceptional organizational skills and communication. The ideal candidate can translate complex 9-1-1 operations into clear plans and configurations, keep multiple workflows organized, and communicate confidently with supervisors, trainers, QA staff, CTOs, and executive stakeholders. The role also requires the ability to craft and refine effective AI prompts, using CommsCoach’s AI-enabled features to support evaluation, coaching, and training content. KEY RESPONSIBILITIES 1. Customer Guidance & Industry Best Practices - Serve as a subject-matter guide for agencies on QA/QI, training, and coaching best practices within CommsCoach. - Help customers align their evaluation, coaching, and training programs with national standards (e.g., NENA/APCO) and ECC operational norms. - Recommend workflows, evaluation cadences, coaching structures, and training cycles that are realistic for each agency’s size, staffing, and maturity. - Identify “quick wins” and early indicators of success to build confidence and momentum in the use of CommsCoach.. 2. Collaborative Deployment with Agencies & Project Leads - Partner with GovWorx
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