Cloudbeds
hospitality
OnboardingCoach
Neural analysis suggests this role is
optimal for Mid candidates.
“Onboarding Coach at Cloudbeds. Skills: hospitality, client onboarding, training, customer support, relationship building. Facilitate client onboarding, training, and ongoing support via video, phone, and email.. Resolve customer inquiries and troubleshoot escalated issues across multiple channels.”
Industry & Context.
troubleshoot escalated issues
What They're Looking For.
Must Have
3 years of hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, 3 years of relevant SaaS industry experience in a customer-facing role, Fluency in English
Nice to Have
Knowledge of Spanish if not the mother tongue, Project Management certification
What You'll Do.
Facilitate client onboarding
and ongoing support via video
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success
Build client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.
Record activities in Salesforce
and share insights for product improvements.
How You'll Work.
Team & Collaboration
Partner with Sales to define success, demonstrate ROI, and drive retention.; Share customer insights and opportunities across departments to drive alignment.
Communication Scope
Communicate product offerings clearly; Deliver exceptional communication with empathy and a customer-focused approach
Process & Methodology
Manage multiple projects or accounts with organizational and proactive skills.
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. What Makes Us Unique: At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Join a global team of innovative professionals to tackle key challenges in hospitality using the latest technology in software development, data science, AI, and more. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Location: Remote - (Indonesia) Working Hours: 1pm - 10pm OR 2pm - 11pm GMT+7 How You'll Make an Impact: As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the syste
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