OnboardingAccountManager

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR? This is a very exciting and highly innovative time here at Outside. OUR TRUE NORTH:Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries. Onboarding Account Managers are responsible for overall satisfaction of our partners, which includes initial project management during the launch phase, ongoing training, regular updates on our latest features, troubleshooting of platform features as well as strategic advice and guidance on how to enhance revenue and reduce costs. Inntopia’s Commerce Platform partners will be a key area of focus. Inntopia’s Onboarding Account Managers are also responsible for identifying opportunities to increase the “sticky” factor of our software with our partners during the implementation process and adapt partner internal processes to new Inntopia processes. Our goal is to continuously exceed partner expectations while increasing value and capturing that value through increased revenue. This role requires taking complete ownership of assigned accounts from post-contract signing on through go-live and beyond. Primary Duties and Responsibilities: Coordinate schedules and tasks during partner onboarding phase. Collaborate with internal stakeholders during design phase of onboarding. (engineering, sales, etc.) Perform or delegate system setup tasks as necessary during onboarding phase Primary point of contact for Inntopia Commerce and Marketing Cloud partners Assist with troubleshooting and provide strategic guidance to our partners. Collaborate with other departments acco