Instacart
On-the-Ground-Specialist(Contractor)-CaperDeployments
Neural analysis suggests this role is
optimal for Mid+ candidates.
“On-the-Ground-Specialist (Contractor) - Caper Deployments at Instacart. Support end-to-end testing of Caper Carts. Assist with cart setup”
Industry & Context.
Troubleshooting
Travel in-market (within 2.5 hours) regularly, Travel out-of-market (within U.S.) up to 40% of the time
What They're Looking For.
Must Have
Hands-on, Detail-oriented, Comfortable working independently, Enjoy working directly with store teams, Enjoy working directly with customers, Take ownership of work, Experience in retail, Experience in field operations, Experience in customer-facing roles, Communication skills, Problem-solving skills, Ability to work independently, Comfortable with light technical troubleshooting, Learning new tools, Ability to travel in-market, Flexibility to travel out-of-market
Nice to Have
Experience supporting retail technology, Experience supporting in-store deployments, Familiarity with training store teams, Familiarity with onboarding store teams, Prior experience in contractor roles, Prior experience in field-based roles
What You'll Do.
Support end-to-end testing of Caper Carts
Assist with cart setup
Execute in-store tasks
Provide on-site support during launch
Troubleshoot issues in real time
Assist customers with Caper Cart usage
Assist store teams with Caper Cart usage
Reinforce best practices
Reinforce training with store associates
Ensure store teams are confident in core workflows
Assist with train-the-trainer execution
Maintain cart readiness
Identify issues related to hardware
Identify issues related to software
Identify issues related to store operations
Escalate issues related to hardware
Escalate issues related to software
Escalate issues related to store operations
Provide feedback on store performance
Provide feedback on opportunities for improvement
Partner with Implementation Managers
Partner with Ops Leads
Support communication between store teams
Support communication with internal stakeholders
Adapt to evolving deployment strategies
Support continuous improvement efforts
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Store teams; Internal stakeholders; Implementation team; Operations teams
Full Job Description
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is seeking a reliable and execution-focused On-the-Ground Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The On-the-Ground Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training. About the Job In-Store Execution Support Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch Assist with cart setup, staging, and validation to ensure readiness for customer use Execute
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