Traba
manufacturing
On-Site-MapleGrove,MN
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“On-Site - Maple Grove, MN at Traba. Skills: On-Site Coordination, Worker Support, Communication. Serve as the main point of contact between Traba's workforce and client's on-site leadership. Provide operational oversight to drive service delivery”
What You'll Achieve.
drive service delivery; performance-based incentives tied to attendance, shift completion, and overall account health
Industry & Context.
proactive problem solver
What They're Looking For.
Must Have
High School Diploma or equivalent, 1–2+ years of experience in operations or customer-facing environments, interpersonal, verbal, and written communication skills (email and in-person), Professional demeanor and ability to represent Traba with both workers and client stakeholders, Polished and presentable in a customer-facing environment, Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards, Organized, detail-oriented, and a proactive problem solver, Comfortable working in fast-paced, dynamic warehouse environments
Nice to Have
Associate's or Bachelor's degree, Bilingual (English & Spanish)
What You'll Do.
Serve as the main point of contact between Traba's workforce and client's on-site leadership
Provide operational oversight to drive service delivery
Manage day-to-day worker support
Coordinate onboarding and scheduling
Ensure smooth communication between workers
and Traba's internal operations team
Build relationships with site supervisors and workers
Facilitate worker onboarding
and first-day check-ins
Coordinate interviews and start schedules for new hires
Oversee worker vetting
and onboarding end-to-end
Assist workers with clock-ins
Manage worker performance on-site and escalate issues
Act as the bridge between the client site
and Worker Support teams
Communicate key updates
Identify and flag worker performance concerns or site challenges early
Work proactively to resolve them
Handle incident management and escalations
Support day-to-day site operations
Ensure adequate staffing coverage and a positive worker experience
Own shift and schedule management
Distribute and manage PPE
Identify and drive wallet expansion opportunities within the account
How You'll Work.
Team & Collaboration
Act as the bridge between the client site, Traba Ops, and Worker Support teams; Communicate key updates, attendance issues, or staffing changes clearly and professionally; Build relationships with site supervisors and workers; Serve as the primary relationship owner with supervisors and key points of contact at the facility
Communication Scope
interpersonal, verbal, and written communication skills (email and in-person); Bilingual (English & Spanish)
Full Job Description
ABOUT THE ROLE As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team. This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment. RESPONSIBILITIES - Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility. - On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end. - Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed. - Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally. - Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations. - Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE. - Account Growth: Identify and drive wallet expansion opp
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