MKS2 Technologies
IT Support Services
OnsiteITCustomerServiceEngineer
“On-site IT Customer Service Engineer at MKS2 Technologies. Skills: IT Customer Service, System Administration, Hardware Support. Perform installation, configuration, maintenance, testing. Troubleshoot IT customer issues”
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
Onsite at VA facilities, Daytime hours, Potential evening/weekend hours, Transporting equipment, Physical lifting up to 50 pounds
What They're Looking For.
Must Have
8+ years of experience with system administration, HS diploma or GED, Must have REALID or active passport, Must be able to pass background investigation
Nice to Have
BS degree Computer Science, BS degree Electronics Engineering, BS degree other engineering or technical discipline
What You'll Do.
Troubleshoot IT customer issues
Position self to set up computers
Connect/pull cords under desks
Transport equipment to buildings
Communicate with customers
Diagnose hardware/software issues
Resolve customer issues
Provision newly procured endpoints
Perform desktop support
Perform adds/moves/changes
Install COTS software
Provide user management account support
Perform software application installation
Configure software applications
Utilize system administration tools
Diagnose system hardware problems
Diagnose system software problems
Repair system components
Re-configure system components
Replace system components
Discover inadequacies
Provide recommendations for expansion
Provide recommendations for enhancement
Provide recommendations for revision
Troubleshoot performance issues
Deploy software packages
Perform inventory functions
Manage equipment turn-ins
Perform media sanitization
Perform routine audits
Determine system utilization
Determine system adequacy
Ensure compliance with license regulations
Perform general maintenance
Perform asset management
Manage IT asset portfolio
Automate asset management process
How You'll Work.
Team & Collaboration
Part of a team
Communication Scope
Communicate with customers
Applying for this On-site IT Customer Service Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about MKS2 Technologies?
Real rants from real employees. Read before you apply.