Delivery Hero
E-Commerce
OnDemandAccountManager
Neural analysis suggests this role is
optimal for mid candidates.
“On Demand Account Manager at Delivery Hero. Skills: Account Management, Sales, Client relationships. Monitor daily business performance. Help partners with ongoing issues”
What You'll Achieve.
Achieve growth targets; Achieve profitability targets
Industry & Context.
Problem solver; Analytical thinking
Work from home 2 days/week, Work from anywhere 3 weeks/year
What They're Looking For.
Must Have
Minimum 2 years of experience in Account Management and/or Sales roles
What You'll Do.
Monitor daily business performance
Help partners with ongoing issues
Compile and analyze operational metrics
Analyze financial data
Address invoicing questions
Handle technical product queries
Identify operational improvements
Own relationship with partners
Serve as main point of contact
Handle new sales leads
Manage implementation
Cooperate with local teams
Cooperate with global teams
Analyze internal processes
Improve internal processes
Collect partner feedback
Share partner feedback
Generate software improvements
Generate system improvements
Generate process improvements
Enhance partner experience
Define medium-term strategy
Define long-term strategy
Achieve growth targets
Achieve profitability targets
Participate in target setting
Participate in OKR planning
Understand local environment
Adjust product to market needs
Develop commercial skills
Develop negotiation skills
Develop data analytics skills
Develop legal review skills
Develop software integration skills
Collaborate with colleagues
Learn from colleagues
How You'll Work.
Team & Collaboration
Work with diverse clients; Cooperate with local teams; Cooperate with global teams; Collaborate with colleagues
Communication Scope
Adapt communication style
Process & Methodology
Project management
Full Job Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales. THE JOURNEY * Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs. Prepare reports and dashboards to present to partners and use as a source for operational improvements. * Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management. * Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others. Analyze and improve internal processes. * Collect and share feedback from partners with product and operations teams to generate improvements to our software, syste
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