TheKey
OnCallCoordinator2
“On Call Coordinator-2 at TheKey. Skills: Customer service, Afterhours support, Scheduling support. Manage inbound tickets. Answer live phone calls”
Industry & Context.
Problem resolution
Afterhours telephone coverage, Weekend telephone coverage, Fingerprint identification
What They're Looking For.
Must Have
Computer skills, Ability to learn company software, Ability to maintain composure, Ability to work independently, Ability to work as part of a team, Ability to lift and carry up to 20 pounds, Ability to sit for prolonged periods, Ability to stand for prolonged periods, Ability to walk for prolonged periods, Ability to use standard office equipment
Nice to Have
Prior experience in phone-based customer service, Handling high call volumes
What You'll Do.
Manage inbound tickets
Answer live phone calls
Deliver exceptional customer service
Maintain accurate records
Ensure effective communication
Ensure accurate documentation
Coordinate with field teams
Demonstrate reliability
Maintain professional demeanor
Maintain respectful demeanor
Maintain courteous demeanor
How You'll Work.
Team & Collaboration
Coordination with field teams
Communication Scope
Verbal communication; Written communication; Clear communication; Positive communication
Applying for this On Call Coordinator-2 role?
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