Colorado Coalition for the Homeless

Client Access

On-CallClientAccessRepresentative

$0–0k Denver, Colorado, United States On-Call/PRN
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“On-Call Client Access Representative at Colorado Coalition for the Homeless. Skills: Customer service, Client registration, Health records. Serve as first point of contact. Initiate and complete client registration”

What You'll Achieve.

Ensure continuity of care; Ensure financial accessibility; Support appointment adherence; Support client engagement; Support integrated care; Support wrap-around service delivery

Industry & Context.

Client Access
Problems you'll solve

De-escalation techniques; Crisis intervention

Eligibility Requirements

On-Call/Prn

What They're Looking For.

Must Have

High school diploma or equivalent, Valid driver's license, Bilingual English/Spanish speaking

Nice to Have

Previous customer service experience, Front desk experience, Medical office experience, Experience with vulnerable populations

What You'll Do.

Serve as first point of contact

Initiate and complete client registration

Verify insurance coverage

Create health records

Schedule appointments

Conduct insurance status verification

Connect clients to enrollment resources

Provide coverage across client access sites

Staff other client access sites

Maintain and manage health records

Process disclosure requests

Schedule client appointments

Check-in clients for appointments

Make daily reminder calls

Facilitate communication between clients and providers

Assist clients with questions

Provide directions to services

Connect clients to community providers

How You'll Work.

Team & Collaboration

Interdisciplinary care team; Front Desk team

Communication Scope

Interpersonal communication

Full Job Description

## Description This position will be posted for a minimum of 5 days   The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.   Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:  ·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.  ·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.  ·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.  ·         Achieving excellence through continuous quality assurance, innovation and professional development.  ·         Using resources judiciously and effectively.       The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients/patients and the Coalition’s integrated health and social services. This role works the front desk at the Coalition’s publicly accessible sites, helping manage the lobby setting, greeting and directing clients, vendors, and visitors, and performing various customer service and office-related tasks. This position requires a high-level of autonomy, discretion, and adaptability, as it encompasses a broad range of responsibilities including client regis

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