Swarovski
fashion and design
OmnichannelFraud,Chargeback&PaymentAnalyst
“Omnichannel Fraud, Chargeback & Payment Analyst at Swarovski. Skills: Omnichannel Fraud, Chargeback, Payment Analysis, Fraud prevention, Chargeback management, Payment performance optimization. Executing daily fraud and risk analysis on high-risk online and offline transactions, with a balanced focus on loss prevention and business enablement. Acting as the process owner for dispute and chargeback management, handling the full lifecycle end to end”
What You'll Achieve.
Protect revenue; Reduce fraud-related losses; Optimize payment performance across online and offline channels; Make a direct business impact by owning fraud and chargeback processes end to end
Industry & Context.
analytical skills with experience building, tracking, and reporting on complex data sets; Ability to react quickly in a dynamic risk environment and translate insights into clear business recommendations
What They're Looking For.
Must Have
Proven experience working with payment service providers or fraud/loss prevention partners (e. g. Adyen, Global Payments, PayPal), Solid understanding of online and offline retail payments, card networks, and scheme rules, Hands-on experience with fraud prevention tools and rule management, analytical skills with experience building, tracking, and reporting on complex data sets, Ability to react quickly in a dynamic risk environment and translate insights into clear business recommendations, Comfortable supporting senior management with data-driven insights and conclusions, Excellent communication skills in English, both written and verbal
Nice to Have
Riskified is a plus, Experience with additional fraud types (ATO, policy abuse, refund abuse), familiarity with 3DS, PSD2, DSCA, and TRA is an advantage
What You'll Do.
Executing daily fraud and risk analysis on high-risk online and offline transactions
with a balanced focus on loss prevention and business enablement
Acting as the process owner for dispute and chargeback management
handling the full lifecycle end to end
Providing second-level support for payment- and fraud-related consumer service inquiries
Monitoring and analyzing payment performance KPIs
and fraud rule effectiveness
Collecting and analyzing payment- and fraud-related data from high-risk orders and transactions
Collaborating closely with the Digital Teams
and the Corporate Omnichannel Payment & Fraud Prevention Manager to optimize payment flows and payment methods
Preparing strategic KPI reporting
and actively participating in quarterly business reviews with external service providers
How You'll Work.
Team & Collaboration
Collaborate across borders; Collaborating closely with the Digital Teams, Checkout Owner, and the Corporate Omnichannel Payment & Fraud Prevention Manager
Communication Scope
Excellent communication skills in English, both written and verbal; Comfortable supporting senior management with data-driven insights and conclusions
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