OmnichannelCustomerExperienceConsultant

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Omnichannel Customer Experience Consultant is responsible with a high degree of autonomy for development and implementation of omnichannel strategies, with a balanced and synergic integration between personal and virtual touchpoints, according to Customer Plan solutions. The OCE Consultant supports the therapeutic areas or brands assigned by Italy Hub Clusters OCE Associate Director and participates to the main phases of Customer Planning as well as supports cross-functional Brand Team during Brand Review, Launch readiness, CDM meeting, etc. The OCE Consultant is responsible to design OCE campaigns in partnership with Marketing, Medical and PRA following Lilly OCE framework and for maximizing the re-use of existing materials, localize regional best practice and partner with IBU in co-creation project. In-scope virtual channels include web conferences, webcast, Lilly newsletter, Lilly web portals, VAE, VOD and 3rd party website and other Lilly owned or 3rd party digital channels in strategy. The OCE Consultant is accountable for developing compliance guidelines on virtual channels in collaboration with Legal & Regulatory and communicational and technical IT guidelines, and to ensure that they are applied. **_OCE Consultant will:_** **Cross-functional & Brand Team collaboration:** * Be a member of an affiliate/cluster cross-functional teams and participate in key Brand meetings to understand brand objectives and strategy and