Inetum
Tech / AI / Software
OmnichannelConsultantGenesysCloud
“Omnichannel Consultant Genesys Cloud at Inetum. Skills: Genesys Cloud, Omnichannel, System Integration, API/REST. Create and maintain complex flows in Genesys Cloud Architect. Implement advanced routing strategies (Skills-based routing, Bullseye, fallback mechanisms)”
Industry & Context.
Transform complex interactions into elegant flows; Lead high-level problem resolution
What They're Looking For.
Must Have
At least 3 years of experience in Genesys Cloud, Expert mastery of Architect and advanced routing configuration, Solid foundation in systems integration (APIs/REST), Understanding of cloud fundamentals and security, B2 level English or higher, Certification in the Genesys Cloud (GC-CX) platform, Knowledge and experience in implementing projects with Genesys Cloud, Knowledge and experience in implementing Bots with Genesys Cloud technology (Genesys Dialog Engine Bot Flow. Intent Miner, …)
Nice to Have
Programming knowledge (JavaScript, Python or similar), Experience in implementing projects with other CCaaS solutions (Amazon Connect, Salesforce Service Voice, Cisco, Odigo,.), Degree in Computer Science or Telecommunications, Experience in Agile and Scrum environments
What You'll Do.
Create and maintain complex flows in Genesys Cloud Architect
Implement advanced routing strategies (Skills-based routing
Create and support critical integrations via APIs and Data Actions
Connect Genesys with external systems via REST
Optimize configuration of voice and digital channels for a 360° experience
Ensure platform stability
Lead high-level problem resolution
How You'll Work.
Team & Collaboration
Piece of the Omnichannel consulting team
Communication Scope
Ability to work in international environments
Process & Methodology
Agile, Scrum
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