Inetum

Tech / AI / Software

OmnichannelConsultantGenesysCloud

madrid, madrid, spain FULL TIME
The Brief

“Omnichannel Consultant Genesys Cloud at Inetum. Skills: Genesys Cloud, Omnichannel, System Integration, API/REST. Create and maintain complex flows in Genesys Cloud Architect. Implement advanced routing strategies (Skills-based routing, Bullseye, fallback mechanisms)”

Industry & Context.

Tech / AI / Software
Problems you'll solve

Transform complex interactions into elegant flows; Lead high-level problem resolution

What They're Looking For.

Must Have

At least 3 years of experience in Genesys Cloud, Expert mastery of Architect and advanced routing configuration, Solid foundation in systems integration (APIs/REST), Understanding of cloud fundamentals and security, B2 level English or higher, Certification in the Genesys Cloud (GC-CX) platform, Knowledge and experience in implementing projects with Genesys Cloud, Knowledge and experience in implementing Bots with Genesys Cloud technology (Genesys Dialog Engine Bot Flow. Intent Miner, …)

Nice to Have

Programming knowledge (JavaScript, Python or similar), Experience in implementing projects with other CCaaS solutions (Amazon Connect, Salesforce Service Voice, Cisco, Odigo,.), Degree in Computer Science or Telecommunications, Experience in Agile and Scrum environments

What You'll Do.

Create and maintain complex flows in Genesys Cloud Architect

Implement advanced routing strategies (Skills-based routing

Create and support critical integrations via APIs and Data Actions

Connect Genesys with external systems via REST

Optimize configuration of voice and digital channels for a 360° experience

Ensure platform stability

Lead high-level problem resolution

How You'll Work.

Team & Collaboration

Piece of the Omnichannel consulting team

Communication Scope

Ability to work in international environments

Process & Methodology

Agile, Scrum

Free ATS check

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