Disney
entertainment and technological leader
Omni-ChannelAnalyticsMgr
Neural analysis suggests this role is
optimal for Senior candidates.
“Omni-Channel Analytics Mgr at Disney. Skills: Artificial Intelligence, Machine Learning, Agentic Frameworks, Model Context Protocol (MCP), Generative AI, Omni-Channel Analytics. Design, architect, and deploy advanced AI/ML solutions—including Generative AI and multi-agent systems—tailored to complex business challenges. Lead the exploration and application of Agentic Frameworks and Model Context Protocol (MCP) to enhance orchestration, scalability, and interoperability of AI systems”
Industry & Context.
design and deliver advanced analytical projects from ideation to completion; extract actionable insights from complex data
What They're Looking For.
Must Have
7+ years of experience in analytics or applied data science roles, proficiency in Python and SQL, Experience with big data platforms (e. g. , Snowflake, BigQuery, Cloudera) and distributed computing frameworks (e. g. , Spark), Exceptional communication skills with proven ability to influence senior stakeholders, Track record of leading complex projects in fast-paced, dynamic environments
Nice to Have
Demonstrated expertise in Agentic Frameworks, MCP, LLMs, and Generative AI solutions, Advanced knowledge in statistical modeling, NLP, clustering, and AI evaluation metrics, Hands-on experience in data engineering and ML pipelines, Graduate degree (MS or PhD) in Computer Science, Data Science, Statistics, or a related quantitative field, Experience deploying AI/ML systems in large-scale production environments, Familiarity with containerization (Docker, Kubernetes), cloud platforms (AWS, GCP), and MLOps practices, Experience working with digital, contact center, and marketing data, background in explain ability, fairness, and responsible AI practices
What You'll Do.
and deploy advanced AI/ML solutions—including Generative AI and multi-agent systems—tailored to complex business challenges
Lead the exploration and application of Agentic Frameworks and Model Context Protocol (MCP) to enhance orchestration
and interoperability of AI systems
Establish best practices for prompt engineering
and evaluation frameworks for responsible AI
Guide the team in adopting and experimenting with emerging AI tools and technologies
Build solutions to extract actionable insights from complex data that directly inform executive decision-making
Translate complex technical outputs into clear
and impactful recommendations for senior leadership
Develop scalable and reproducible methodologies for insight generation and model interpretability
Mentor and coach junior team members
fostering technical excellence and innovation across the team
Partner with cross-functional stakeholders (technology
and guest experience) to co-create AI solutions that improve efficiency and guest satisfaction
Champion thought leadership in AI/ML within the organization
staying ahead of industry advancements and disseminating knowledge across teams
How You'll Work.
Team & Collaboration
Mentor and coach junior team members, fostering technical excellence and innovation across the team; Partner with cross-functional stakeholders (technology, operations, marketing, and guest experience) to co-create AI solutions that improve efficiency and guest satisfaction; disseminating knowledge across teams
Communication Scope
Exceptional communication skills with proven ability to influence senior stakeholders; Translate complex technical outputs into clear, concise, and impactful recommendations for senior leadership; data storyteller
Process & Methodology
Track record of leading complex projects in fast-paced, dynamic environments
Full Job Description
Job Posting Title: Omni-Channel Analytics Mgr Req ID: 10137591 Job Description: At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. As an Omni Channel Analytics Manager, you will serve as a thought leader and technical expert, driving innovation in AI solutions across Disney Experiences consumer ecosystems. You will independently design and deliver advanced analytical projects from ideation to completion, applying deep expertise in Artificial Intelligence, Machine Learning, and cutting-edge frameworks such as Agentic Frameworks and Model Context Protocol (MCP). This role requires not only advanced technical capabilities but also the ability to shape strategy, influence stakeholders, and mentor fellow team members. You will be a key data storyteller and trusted advisor, ensuring that AI solutions are explainable, scalable, and aligned with Disney’s business objectives. This position is an individual contributor role that reports to the Manager, Omni Channel Analytics and is based in Orlando, Florida. **What you will do:** * **Advanced AI/ML Solutions & Innovation** * Design, architect, and deploy advanced AI/ML solutions—including Generative AI and multi-agent systems—tailored to complex business challenges. * Lead the exploration and application of Agentic Frameworks and Model Context Protocol (MCP) to enhance orchestration, scalability, and interoperability of AI systems. * Establish best practices for prompt engineering, model fine-tuning
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