Texas Workforce Commission
Government
Ombudsman
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ombudsman at Texas Workforce Commission. Skills: Mediation, Customer assistance, Dispute resolution. Conduct intake of issues. Log cases”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
One year experience resolving disputes, One year experience performing investigations, One year experience counseling, One year paralegal work, One year claims management experience, One year insurance experience, One year social work experience, One year workers compensation experience, One year mediation experience, One year dispute resolution experience
What You'll Do.
Conduct intake of issues
Explain relevant rules
Provide assistance to customers
Handle inbound customer calls
Facilitate communication between parties
Review supporting documentation
Organize supporting documentation
Document all case actions
Maintain accurate records
How You'll Work.
Communication Scope
Explain rules clearly; Explain procedures accurately
Full Job Description
The Texas Workforce Commission connects people with careers across the state. We are a Family-Friendly Certified Workplace offering excellent work-life balance, competitive salaries, professional development opportunities, and outstanding benefits. This position is located at 101 E. 15th Street, Austin, TX, in the Customer Relations department. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. What You Will Do: The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed under moderate supervision with limited latitude for independent judgment. You Will Be Trusted To: -Conduct intake of issues and disputes, log cases, and track progress. -Respond to inquiries and explain relevant rules, regulations, and procedures. -Provide assistance to customers by phone, email, or in person. -A portion of your day may require you to handle inbound customer calls, providing information and support. -Facilitate communication between parties to promote resolution. -Review and organize supporting documentation for case review. -Document all case actions and maintain accurate records. -Refer complex cases to higher-level staff as appropriate. -Perform related duties as assigned. You Are a Great Fit With: Knowledge of: -State and federal laws, regulations, and policies related to agency programs. -Customer service, conflict resolution, and mediation principles. -Office procedures and records management practices. Skill in: -Communication, mediation, and problem-solving. -Using computers and other office software. -Managing multiple priorities and meeting deadlines. Ability to: -Explain rules and procedures clearly a
Applying for this Ombudsman role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Taleo (Oracle)
- Taleo is older software — paste plain text resume content to avoid formatting issues.
- Avoid special characters, tables, and columns in your resume for this ATS.
- The application may time out on inactivity — copy your answers to a text editor as backup.
ANONYMOUS · UNFILTERED
What do employees actually say about Texas Workforce Commission?
Real rants from real employees. Read before you apply.