Emma – The Sleep Company
Wholesale EU
OfflineOperationsIntern
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Offline Operations Intern at Emma – The Sleep Company. Skills: Process excellence, Supply chain, Operations. Analyze operational processes. Improve operational processes”
What You'll Achieve.
Increase efficiency; Reduce errors; Ensure optimal stock levels; Meet delivery timelines; Improve customer experience; Ensure accurate order fulfilment; Ensure client satisfaction
Industry & Context.
Data analysis; Process optimization
What They're Looking For.
Must Have
Good communication skills in English, Skilled in data analysis, Process-driven, Excellent communicator, Eager to learn, Adaptable, Take initiative, Available to start in next two months
What You'll Do.
Analyze operational processes
Improve operational processes
Implement standardized workflows
Implement quality controls
Monitor key performance indicators
Prepare performance reports
Collaborate with cross-functional teams
Identify process improvement initiatives
Execute process improvement initiatives
Assist in demand forecasting
Assist in production scheduling
Coordinate with suppliers
Coordinate with production partners
Meet delivery timelines
Resolve production bottlenecks
Contribute to process documentation
Optimize planning tools
Support first mile operations
Coordinate supplier collections
Coordinate inbound transport
Monitor last mile deliveries
Resolve delivery delays
Improve customer experience
Assist with warehouse inventory tracking
Assist with stock accuracy
Optimize warehouse processes
Process return flows efficiently
Communicate with return partners
Assist OPS account managers
Coordinate with B2B partners
Coordinate with internal teams
Support order management
Ensure accurate order fulfilment
Collaborate with customer excellence team
Address client issues
Ensure client satisfaction
Maintain operational dashboards
Report improvement opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Customer excellence team
Communication Scope
English communication
Full Job Description
## Description Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen! ## What you'll do You will be part of our B2B Supply Chain teams and focus on one of the following missions: Quality & Process Excellence/Production & Planning/Logistics/Operations Quality & Process Excellence Analyse and improve operational processes to increase efficiency and reduce errors Support the implementation of standardized workflows and quality controls Monitor key performance indicators and prepare regular performance reports Collaborate with cross-functional teams to identify and execute process improvement initiatives Production & Planning Assist in demand forecasting and production scheduling to ensure optimal stock levels Coordinate with suppliers and production partners to meet delivery timelines Track order progress and resolve bottlenecks in the production process Contribute to process documentation and optimization of planning tools Logistics Support first mile operations, coordinating supplier collections and inbound transport Monitor last mile deliveries, resolving delays and improving customer experience Assist with warehouse i
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