Sagility
healthcare
Officer-OperationsQuality
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Officer-Operations Quality at Sagility. Skills: quality policy, quality objectives, Service Quality Plan, quality planning, quality assurance, quality control, quality reporting, quality improvement, stakeholder experience, Performance Management, People Management. driving adherence to the quality policy and quality objectives. ensures that operations adhere to the business unit’s Service Quality Plan”
What You'll Achieve.
driving adherence to the quality policy and quality objectives; drive superior stakeholder experience; meet standards for monitoring in an objective fashion all customer contact points; ensure customer satisfaction with the vendor's quality systems; Ensures efficiency in delivering performance expectations of the BE Analysts
Industry & Context.
Proven problem-solving skills; Analytical skills; resolve outstanding quality issues
Willing to be assigned to Iloilo or Manila
What They're Looking For.
Must Have
Minimum 2 years' experience as a Quality Analyst, Must be a regular and certified employee in their current role, Has no disciplinary action for the past 6 months, Must meet a minimum of 10 out of 12 months on all KPIs with outstanding attendance record, No critical Incidents reported, With Good Communication, Presentation, Interpersonal and Analytical skills, Highly-focused, detail-oriented, and client-centric mindset, Capable of setting and meeting deadlines, Ability to manage time effectively, Excellent communication skills, Proven problem-solving skills, Ability to work well in both independent and highly collaborative settings, Ability to excel in fast-paced work environment, High degree of proficiency in relevant computer skills (MS Office), BOQ Certified, Grow Coaching Certified
Nice to Have
Two years of College Education with minimum 2 years' experience as a Quality Analyst, Advance experience with quality audits and audit hosting is a plus, Experience on actual analysis is a plus, Preferably with Healthcare background, Must have the ability to engage and influence people across levels of the organization, Able to drive change and manage team performance
What You'll Do.
driving adherence to the quality policy and quality objectives
ensures that operations adhere to the business unit’s Service Quality Plan
performing the defined scope and duties in quality planning
quality reporting and quality improvement
Ensures that the Business Excellence Team meets standards for monitoring in an objective fashion all customer contact points. (Web
Responsible for reporting all behavior that does not conform to the client standards set by the company and the account management.
Designs and implements reports to establish patterns and trends as they may arise.
Able to provide quantifiable data to all quality judgments that are made.
Works with all Operations and Support Groups to drive change and improvement
Engage in on-going communication with the account and business partner
acting as quality liaison to resolve outstanding quality issues
provide audit follow-up
and ensure customer satisfaction with the vendor's quality systems
Review and approve process and QC documentation to release processes for distribution
Recommend the six sigma & lean projects in the organization
Oversees the performance of BE Analysts for all sites of the account
Ensures efficiency in delivering performance expectations of the BE Analysts
Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions
Conducts regular meetings and/or coaching sessions with team members providing work advise and motivation.
Expands personal and team knowledge through training or seminars.
Manages administrative responsibilities for the BE Team such as Discipline Management
Performance Management
Scorecard Maintenance
HR-related requirements etc.
Creates developmental plans to aid in career progression of the BE Analysts.
How You'll Work.
Team & Collaboration
cross-functional coordination; Works with all Operations and Support Groups to drive change and improvement; Engage in on-going communication with the account and business partner, acting as quality liaison; Ability to work well in both independent and highly collaborative settings; Conducts regular meetings and/or coaching sessions with team members
Communication Scope
Good Communication; Excellent communication skills; Presentation; Interpersonal; Engage and influence people across levels of the organization; on-going communication with the account and business partner
Process & Methodology
Recommend the six sigma & lean projects in the organization
Full Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. This role is responsible for driving adherence to the quality policy and quality objectives. This support member ensures that operations adhere to the business unit’s Service Quality Plan by performing the defined scope and duties in quality planning, quality assurance, quality control, quality reporting and quality improvement to drive superior stakeholder experience. **Job title:** Officer-Operations Quality **Job Description:** **Education:** * College degree preferred. * Two years of College Education with minimum 2 years' experience as a Quality Analyst * Advance experience with quality audits and audit hosting is a plus **Experience:** * Minimum 2 years' experience as a Quality Analyst * Must be a regular and certified employee in their current role * Has no disciplinary action for the past 6 months. * Must meet a minimum of 10 out of 12 months on all KPIs with outstanding attendance record. * No critical Incidents reported * With Good Communication, Presentation, Interpersonal and Analytical skills * Experience on actual analysis is a plus * Preferably with strong Healthcare background * Must have the ability to engage and influence people across levels of the organization * Able to drive change and manage team performance * Willing to be assigned to Iloilo or Manila **Mandatory Skills:** * Highly-focused, detail-oriented, and client-centric mindset * Capable of setting and meeting deadlines * Ability to manage time effectively * Excellent communication skills * Proven problem-solving skills * Ability to work well in b
Applying for this Officer-Operations Quality role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Sagility?
Real rants from real employees. Read before you apply.