Officer-Identity&AccessManagementInfrastructureAnalyst

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. **_Responsibilities:_** * · Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds · Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same. · Assist higher management in maintaining operational service levels in line with the global IAM standards. · Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner. · Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance. · Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level. · Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM Service Catalog requirements for simple thru complex, multi-tiered applications. · Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned. · Demonstrates basic understanding of Lean processes. · Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work. · Identifies potential compliance issues and raise to management attention. · Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. · Proven use of discreti