Citigroup
Officer,ComplaintManagementIntermediateAnalyst
“Officer, Complaint Management Intermediate Analyst at Citigroup. Support investigations and handle complaints. Assess complaint allegations competently, diligently, impartially”
Industry & Context.
Applies analytical thinking and knowledge of data analysis tools and methodologies; Requires attention to detail when making judgments and recommendations; Typically deals with variable issues with potentially broader business impact; Applies professional judgment when interpreting data and results; Breaks down information in a systematic and communicable manner
What They're Looking For.
Must Have
2-5 years of experience in an operations, customer service or customer experience role preferably gathering data and conducting investigations
What You'll Do.
Support investigations and handle complaints
Assess complaint allegations competently
Prepare draft communications for leadership
Think analytically to help leadership make decisions
Explain findings and conclusions of investigation
Recommend complaint outcome and redress
Stay abreast of account regulatory aspects
Escalate issues and identify trends
Assess risk when business decisions are made
How You'll Work.
Team & Collaboration
Good understanding of how the team and area integrate with others; Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams
Communication Scope
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
Applying for this Officer, Complaint Management Intermediate Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Citigroup?
Real rants from real employees. Read before you apply.