Blockstream
People & Recruiting
Office&WorkplaceExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Office & Workplace Experience Specialist at Blockstream. Skills: reception, hospitality, customer service, office administration, people-facing roles, office operations, administrative processes, communication, organization. Welcome and assist visitors, clients, and employees in a warm and professional manner. Deliver a high-quality office and customer experience as the face of the Lugano office”
What You'll Achieve.
play an important role in shaping the experience for employees, clients, candidates, and visitors interacting with Blockstream and our group; creating a welcoming atmosphere
Industry & Context.
This position is in an office setting and requires regular interaction with staff, clients, and visitors.
What They're Looking For.
Must Have
Experience in reception, hospitality, customer service, office administration, or similar people-facing roles, Familiarity with office management procedures., Highschool diploma or equivalent, Ability to work independently and as part of a team., A genuine customer-oriented mindset and interpersonal skills, Excellent English and Italian communication skills, organizational skills and attention to detail, Proficiency in Microsoft Office and Google Workplace, Positive, professional, and service-minded attitude, Curiosity for technology and AI-driven ways of working
Nice to Have
German and/or French is highly preferred
What You'll Do.
Welcome and assist visitors
and employees in a warm and professional manner
Deliver a high-quality office and customer experience as the face of the Lugano office
Support daily office operations and administrative processes
Handle expense reporting and invoicing activities
Support office management and office move activities
Manage incoming calls
Collaborate across teams and support various internal projects
How You'll Work.
Team & Collaboration
Collaborate across teams and support various internal projects
Communication Scope
Excellent English and Italian communication skills
Full Job Description
Blockstream https://blockstream.com/ was founded in 2014 by Dr. Adam Back https://en.wikipedia.org/wiki/Adam_Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure. We are now looking for an Office & Workplace Experience Specialist to join our growing team in Lugano. This role is ideal for someone who genuinely enjoys working with people and creating a welcoming, professional, and service-oriented environment. As the first point of contact for our office, you will play an important role in shaping the experience for employees, clients, candidates, and visitors interacting with Blockstream and our group. Beyond administration and coordination, this is a highly people-facing role where strong customer service, organisation and communication skills, and a positive attitude are essential. What You’ll Be Doing (Responsibilities): - Experience in reception, hospitality, customer service, office administration, or similar people-facing roles - Welcome and assist visitors, clients, and employees in a warm and professional manner - Deliver a high-quality office and customer experience as the face of the Lugano office - Support daily office operations and administrative processes - Handle expense reporting and invoicing activities - Coordinate meetings, travel arrangements, and events - Support office management and office move activities Manage incoming calls, emails, and correspondence Collaborate across teams and support various internal projects What We Look For in You (Required Qualifications): - Experience in reception, hospitality, customer service, office administrat
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