OfficeTechnologySpecialist

Office Technology Specialist Cooley is seeking an Office Technology Specialist to join the Technology team. **Position Summary** : Under direction from the OTM and support to Assistant OTM’s, the Office Technology Specialist will ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used. Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems. Performs various technical duties, which include, but are not limited to, the following: ******** **Position responsibilities:** * Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems * Use User Experience Monitoring application on a daily basis * Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines * Assist HR and Facilities with ergonomic equipment setups * Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices * Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed * Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates * Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary * Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes * Familiar with Cooley software applications and prepares documents, statistical charts, graphs and spreadsheets as needed. Coordinate change forms for local office regarding technology functions * Setup and mai