RR Donnelley
Printing
OfficeServicesSupport,Floater
“Office Services Support, Floater at RR Donnelley. Skills: office services, reprographics, mail and intake functions, customer service, communication. Utilize appropriate logs for all office services work.. Ensure that job tickets are properly filled out before beginning work.”
What You'll Achieve.
Meet contracted deadlines for accepting, completing, and delivering all work.; maintain client satisfaction.
Industry & Context.
Troubleshoot basic equipment problems.; Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Be able to lift up to 50 lbs. on a regular basis., successful completion of both a pre-employment background and drug screen.
What They're Looking For.
Must Have
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment., Skilled in the use of mail, phone, email, digital reprographics and mail equipment., Familiar with general back office procedures to meet and maintain client satisfaction., Proven customer service skills are required in order to create, maintain and enhance customer relationships., Good written and verbal communication skills, including professional telephone and email etiquette., Attention to detail with good organizational skills., Must be able to meet deadlines and complete all projects in a timely manner., Ability to handle sensitive and/or confidential documents and information., Able to make independent decisions that conform to business needs and policy., Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., Must work well in a team environment., Must be able to interact effectively with multi-functional and diverse backgrounds., Ability to work in a fast-paced environment., Must be self-motivated with positive can-do attitude.
What You'll Do.
Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in office services
primarily reprographics
mail and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting
and delivering all work.
Troubleshoot basic equipment problems.
Load machines with various paper
and place service calls when needed.
Interact with clients in person
over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
How You'll Work.
Team & Collaboration
Interact with clients in person, over the phone or electronically.; Must work well in a team environment.; Must be able to interact effectively with multi-functional and diverse backgrounds.
Communication Scope
Good written and verbal communication skills, including professional telephone and email etiquette.; Communicate with supervisor or client on job or deadline issues.; Answer telephone, emails; Interact with clients in person, over the phone or electronically.
Process & Methodology
Prioritize workflow., Meet contracted deadlines for accepting, completing, and delivering all work.
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