Helper Heroes
Health, Wellness and Fitness
Office/SchedulingManager/TeamLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Office/Scheduling Manager/Team Leader at Helper Heroes. Skills: scheduling, operations management, people management, team leadership, coordination, problem-solving. Manage, coach, and support a team of Home Care Schedulers. Oversee daily and weekly caregiver/client schedules to ensure visits are covered”
What You'll Achieve.
ensure caregiver and client schedules are covered; open shifts are filled quickly; scheduling issues are escalated early; the team is working efficiently and accurately; keeping daily operations running smoothly; ensure visits are covered; filling open shifts quickly; ensure caregivers are matched based on skills, availability, location, client preferences, and pay rates; ensure exceptions are resolved before billing and payroll cutoffs; Hold the scheduling team accountable for accuracy, responsiveness, and follow-through; Identify scheduling trends, recurring issues, and opportunities to improve workflows; Help forecast coverage needs based on caregiver availability, client schedules, and upcoming cases; ensure that our clients and caregivers receive the best possible support; ensure that clients receive the best care possible
Industry & Context.
Excellent organization, follow-up, and problem-solving skills; Able to make quick decisions when schedules change or urgent coverage is needed; scheduling issues are escalated early; scheduling issues
Philippine-based applicants only, Comfortable working US business hours, Willing to support occasional evenings, weekends, holidays, or after-hours escalations as needed, Support after-hours or urgent scheduling escalations as needed
What They're Looking For.
Must Have
2+ years of experience in scheduling, operations, staffing, coordination, office management, or call center management, 2+ year of experience managing people, leading a team, or supervising daily operations, English communication skills by phone, text, and email, Ability to lead a team in a fast-paced, high-pressure environment, Excellent organization, follow-up, and problem-solving skills, attention to detail and ability to manage multiple priorities at once, Comfortable using scheduling systems, CRMs, spreadsheets, and communication tools, Able to make quick decisions when schedules change or urgent coverage is needed, Basic understanding of HIPAA/privacy and client confidentiality, Comfortable working US business hours, Willing to support occasional evenings, weekends, holidays, or after-hours escalations as needed
Nice to Have
Home care, home health, healthcare, caregiver staffing, or service-based operations experience preferred, Scheduling Supervisor, Team Leader, Operations Manager, Office Manager, Call Center Supervisor, Staffing Coordinator Manager, Healthcare Operations Lead, Home Care Coordinator
What You'll Do.
and support a team of Home Care Schedulers
Oversee daily and weekly caregiver/client schedules to ensure visits are covered
and urgent schedule changes
Make sure schedulers are filling open shifts quickly through calls
Ensure caregivers are matched based on skills
Serve as the escalation point for missed visits
and scheduling issues
Coordinate closely with recruiters
Monitor EVV/clock-ins and ensure exceptions are resolved before billing and payroll cutoffs
Track scheduling metrics
and team productivity
Train new schedulers on systems
communication standards
and escalation procedures
Hold the scheduling team accountable for accuracy
Identify scheduling trends
and opportunities to improve workflows
Help forecast coverage needs based on caregiver availability
Maintain accurate client and caregiver information in the scheduling system
Support after-hours or urgent scheduling escalations as needed
How You'll Work.
Team & Collaboration
Coordinate closely with recruiters, care managers, caregivers, clients, payroll, billing, and leadership; Work with a fun & supportive team that values collaboration
Communication Scope
English communication skills by phone, text, and email
Full Job Description
### Office/Scheduling Manager/Team Leader **(Philippine-based applicants only)** Company: Helper Heroes PH Location: Remote (Philippines-based serving U.S. client) Shift: Full-time ### Description At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike. ### About You What sets us apart is YOU. You’re not just any virtual team member—you’re a Helper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients and caregivers receive the best possible support, apply today! ### About the Role We’re looking for a highly organized, people-focused **Office/Scheduling Manager** to lead our team of Home Care Schedulers and oversee daily scheduling operations. This person will make sure caregiver and client schedules are covered, open shifts are filled quickly, scheduling issues are escalated early, and the team is working efficiently and accurately. You’ll manage schedulers who are responsible for matching caregivers with client visits, handling call-outs, confirming schedule changes, monitoring EVV/clock-ins, and keeping daily operations running smoothly. The ideal candidate has experience managing people, leading a team, or overseeing operations in a fast-paced environment. Home care, home health, healthcare, staffing, dispatch, call center, or service coordination experience is strongly preferred. ### Responsibilities * Manage, coach, and support a team of Home Care Schedulers * Oversee daily and weekly caregiver/client schedules to ensure visits are covered * Monitor open shifts, call-outs, l
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