OfficeRepresentative

Building Name: Porter - Porter Medical Center Location Address: 115 Porter Drive, Middlebury Vermont Regular Department: Porter - Primary Care - Vergennes Full Time Standard Hours: 40 Biweekly Scheduled Hours: Shift: Variable Primary Shift: - Weekend Needs: None Salary Range: Min $21.03 Mid $26.14 Max $31.25 Recruiter: Melissa Cummings **At Porter Medical Center we are improving the health of our community, one patient at a time.** **Job Description:** The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting. ### ### **Key Responsibilities:** * Greet and check in patients professionally and courteously * Answer calls, take accurate messages, and direct inquiries appropriately * Schedule, confirm, and adjust appointments * Maintain accurate patient demographic and insurance information * Collect co-pays, balances, and process payments * Coordinate referrals, authorizations, and follow-ups * Manage medical records per policy * Open/close office and maintain organized front desk operations **Qualifications:** * High school diploma or equivalent * Medical office experience and terminology preferred * Strong communication, multitasking, and organizational skills * Basic computer skills and business math * Physician office experience preferred **Physical Requirements:** * Sitting, standing, walking, and light lifting (up to 10 lbs) * Frequent computer and phone use **BENEFIT ELIGIBLE!** Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to exte