Eye Care Partners
Eye Care
OfficeManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Office Manager at Eye Care Partners. Skills: Sales, Profitability, Patient Experience, Operations Management. Achieve world class Total Patient Experience. Maximize retail sales”
What You'll Achieve.
Maximize retail sales; Achieve revenue and EBITDA growth
Industry & Context.
Travel to other locations may be required, Frequent walking (75%), Sitting (50%), Standing (50%), Regular bending, stooping, and reaching (25–50%), Lift, carry, push, and pull items up to 25 lbs, Fine motor skills and full use of hands, Constant grasping, writing/typing, and use of technology, Visual and auditory acuity, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
Management experience required, Favorable result on background check as required by state, Must be able to provide proof of identity and right to work in the United States
Nice to Have
ABO, NCLE, LDO
What You'll Do.
Achieve world class Total Patient Experience
Maximize retail sales
Support patients' medical needs
Manage all office operations
Execute Total Patient Experience to drive revenue
Direct and execute sales and profitability
Develop and maintain relationships with doctors
Serve as liaison between doctor and office team
and develop team members
Conduct performance reviews
Motivate team members
Maintain facility to corporate standards
Monitor cash handling policies
Execute day-to-day operations
How You'll Work.
Team & Collaboration
Develop and maintain a good working relationship with doctor/doctors associated with office location; Serve as liaison between doctor and office team; Coaching of KPI scorecard results; Communicate changes or news in a supportive and constructive way
Full Job Description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. SUMMARY An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Maintain facility to corporate standards including building, equipment, parking lot
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