Collins Aerospace
aerospace and defense
OEMSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“OEM Support Specialist at Collins Aerospace. Skills: OEM Support, customer relationship management, technical liaison, sales support, account management. creating and growing relationships with customers, prospective customers, Original Equipment Manufacturers (OEMs), and Service Centers in their assigned account areas. Provide onsite technical support, guidance, and training to a varied group of customers and prospects within their assigned region”
What You'll Achieve.
grow the ARINCDirect business by identifying prospective customers; contribute to the growth of the ARINCDirect service offering
Industry & Context.
problem-solving talent; anticipate and mitigate problems using conflict resolution skills
Must be authorized to work in the U. S. without the company’s immigration sponsorship now or in the future., The company will not offer immigration sponsorship for this position., The company will not seek an export authorization for this role., candidate must be located within one hour commute of Appleton, WI., travel approximately 40%
What They're Looking For.
Must Have
University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience, four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience, four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry, Expeirence working with computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications, Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft salesrokerage, aviation management, aircraft completions, FBO operations, or related field position
Nice to Have
Experience in OEM sales, completions, service centers or avionics technician with an authorized service center or repair facility, Knowledge of business jet cabin voice and cabin communications protocols and technologies, BS in Aviation/Tech-related field, or equivalent experience, Motivated self-starter with problem-solving talent and ability to work independently, Candidates with previous experience working remotely are preferred, computer and technical writing skills
What You'll Do.
creating and growing relationships with customers
prospective customers
Original Equipment Manufacturers (OEMs)
and Service Centers in their assigned account areas
Provide onsite technical support
and training to a varied group of customers and prospects within their assigned region
act as technical liaison between customers served
Collins Aerospace - ARINCDirect sales personnel
and the ARINCDirect business unit
provide sales and technical support to their assigned accounts
assist teammates when necessary
grow the ARINCDirect business by identifying prospective customers
contribute to the growth of the ARINCDirect service offering
identifying account needs and requirements and will document said needs clearly and effectively for the business unit
work closely with system and software engineering on product enhancements
Provide onsite technical guidance or support for all ARINCDirect products and services
Provide onsite avionics configuration support
troubleshooting support
and comprehensive training on the use of ARINCDirect applications to a varied customer base
identifying and working problems in both the flight deck and cabin environments
Manage relationship within your assigned OEMs
Identify new sales prospects within your accounts
including customers taking delivery of new aircraft
Introduce ARINC Direct to new upsell ARINC Direct products to existing customers
Gather account requirements and act as a liaison between customers
other Collins Aerospace - ARINCDirect staff
and the ARINCDirect business unit
Identify obstacles to product growth and propose solutions/action items
Serve as a customer advocate
Assist with Technical Publication writing and updating
Assist other regional managers when necessary
Coordinate the ARINCDirect account activation/commissioning processes
Submit required forms
Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills
Manage multiple accounts and activities simultaneously
How You'll Work.
Team & Collaboration
act as technical liaison between customers served, Collins Aerospace - ARINCDirect sales personnel, and the ARINCDirect business unit; Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit; Assist other regional managers when necessary
Communication Scope
excellent communication and interpersonal skills
Process & Methodology
Manage multiple accounts and activities simultaneously
Full Job Description
**Date Posted:** 2026-05-20 **Country:** United States of America **Location:** US-WI-REMOTE **Position Role Type:** Remote **U.S. Citizen, U.S. Person, or Immigration Status Requirements: ** Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. **Security Clearance Type:** None/Not Required **Security Clearance Status:** Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The OEM Support Specialist will be responsible for creating and growing relationships with customers, prospective customers, Original Equipment Manufacturers (OEMs), and Service Centers in their assigned account areas. This position will provide onsite technical support, guidance, and training to a varied group of customers and prospects within their assigned region. The candidate will act as technical liaison between customers served, Collins Aerospace - ARINCDirect sales personnel, and the ARINC Direct business unit based in Annapolis, MD. The OEM Support Specialist will also use their extraordinary customer service skills to provide sales and technical support to their assigned accounts, assist teammates
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